Network Engineer Apprentice - Aylesbury, United Kingdom - QA Ltd

QA Ltd

Verified Company

Aylesbury, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Employer description:
We are an award-winning managed IT services and support provider. We specialise in providing end-to-end solutions for a large portfolio of customers.

Based in the West End of London and Harrow, Middlesex, we have been growing since being established in 2001 fuelled by our commitment to innovation and exceptional customer service.

Overview:

You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Network Engineer Level 4 Apprenticeship.

You will work with public and private cloud services, large enterprise wired and wireless network infrastructures through to end user troubleshooting.

Salary:
£20,000 - £25,000 per annum.

Main role / Responsibilities:
Your day-to-day role will consist of the following responsibilities: [which may differ depending on experience and day-to-day requirements]

Prioritise and resolve incidents escalated by customer service or raised directly by customers into network operations
Utilise monitoring systems to proactively identify and resolve potential issues
Conduct a thorough first line technical analysis of incidents including collection and analysing of relevant diagnostics
Use management platforms and system tools to aid clear logical substantiated analysis of incidents
Work with customer site champions to carry out initial triage
Ensure consistent, accurate and timely updates to tickets
Ensure timely internal and external communications per SLA
Handle customer calls into Network Operations whilst on shift
Ensure detailed handover to next shift of all open issues and planned maintenance
Add, remove, configure network devices, updating the monitoring system and documentation.
Complete infrastructure documentation and knowledge base development to improve team knowledge and troubleshooting
You will deliver all set targets to contribute to a successful business function in line with the strategic objectives

What we are looking for:

Essential:

Previous IT related work experience.

Desired skills:

Identify and assess customers' needs to achieving and exceeding customer satisfaction
Build sustainable relationships and trust with customers through open and interactive communication
Handle customer queries, provide appropriate solutions and alternatives within the expected time frame and follow up to ensure resolution

Personal qualities:

We are looking for someone that has:

The ability to work individually and as part of a team, potentially covering extending working hours
Desire to learn new technologies, develop advanced networking skills and share them across the team
Strong desire and knowledge to work within an Internet Service Provider industry and in a closeknit team
Excellent verbal and written communication skills

Entry requirements:

- an A-Level in ICT

OR an International Baccalaureate at Level 3 ICT
OR a BTEC Extended Diploma in IT (180 credits)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

Find out more here:

Future prospects:

The right apprentice will have a chance to gain a full-time job and the opportunity to mould their own career with guidance from an experienced and knowledgeable team.

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.