International Client Director - London, United Kingdom - Origin Multilingual

Origin Multilingual

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**International Client Director

Location:
London (Hybrid)****Type:Permanent

Full Time**
Salary £45K £55K

Client Profile:

Our client is a leading media company with an independent team of experts, dedicated to taking outdoor campaigns to the next level with smart, data-driven planning, in-house technology and unforgettable creativity.

A new opportunity exists for an ambitious
International Client Director to join their team.

The role:

The
International Client Directorrole is reporting into the Business Director and has a wide range of responsibilities including (but not limited to) owning and developing the relationship with a variety of key clients, managing directreports within the team alongside supporting the Business Director in day-to-day tasks, driving growth from dormant clients, and helping to deliver best in class service.

The role of a Client Director requires a proactive mindset both to help develop new opportunities within the business and to pre-empt any issues which may occur alongside using initiative, experience and expertise to help keep our clients and agencies happythrough gold standard client servicing

Responsibilities:

Be responsible for the day to day management of the client team to ensure they are effectively servicing clients and are proactively contributing to growing client and agency business.
Have a thorough understanding of the strategy & objectives of your main accounts.
Ensure you and your team are delivering on all elements of client service charters and general client servicing.
Resolve client/campaign issues as and when they arise alongside assisting/coaching your team in resolving their issues.
Analyse and attend all client audit meetings (in conjunction with Business Director/Head of.)
Work with Business Director/Head of to set individual client KPIs and ensure they are met.
Develop and manage the companies relationship with agency, client and media owner contacts.
Help to manage and host internal training sessions.
Be prepared to get involved in nonaccount work internal working parties, Route guru group, representatives of the company.
Ensure you and the team are utilising in house systems on a regular basis ensuring they are kept up to date with all the latest planning information and campaign status
Ensure all Planning templates are being used companies planning schematic, proposals, buying reviews/PCAs, site tour documents.
Participate in defining the requirements to enhance systems/tools and have responsibility for testing them when requested
Work with Business Director/Head of to provide accurate client forecasts ensuring they are kept up to date with key changes to forecasted business.
Comply with all company and departmental policies and procedures.
Understand companies philosophy and SBU's offerings and communicate them appropriately.
Demonstrate proper care and respect for corporate assets.
Train your team on the day to day requirements of their planning roles, tools and systems.
Be responsible for first stage interview process for recruiting Client Executives and Client Managers.
Conduct annual appraisals of Client Executives and Client Managers (in conjunction with Business Director/Head of where applicable)
Review performance of Client Executives and Client Managers on a regular basis

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YOUR EXPERIENCE AND QUALIFICATIONS:

UK OOH planning experience and/or extensive Comms planning experience working on clients that spend significantly in OOH
Experience of working in data focussed roles
First class relationship management skills with the ability to communicate across all levels both internally and externally
Ability to manage people and motivate them to bring out their full potential

The role is also offered with the following benefits:
Pension, Enhanced maternity/paternity/shared parental pay, Life Assurance
25 days annual leave, increasing every year by 1 day up to a maximum of 30 days, Permanent Health Insurance, Birthday Leave,
Private Medical and Dental cover, Voluntary/Charity leave
Access to private GP appointments, Feel Good Allowance
Smarter Working (hybrid working, flexible working hours and an early Friday finish), Free Fitness Classes, Eye Care Vouchers, Monthly Massages, Season Ticket Loan, Cycle to Work Scheme

**What's Next?