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First Line Support Analyst - Wakefield - YourCode - Award Winning IT & Digital Consultancy
Description
First Line Support Analyst | £27K-£30K DOE | Hybrid (3-5 Days in Office) | Career GrowthGerman speaking skills desirable but not essential
We're on the lookout for a First Line Support Analyst to bolster a small, hardworking IT support team in a large well known retail business.
Why Join?
Fast Progression – Hands-on training, real-world experience, and a clear path into Second Line Support
Internal IT Support – Supporting a large branch network across the UK, with some international involvement
Broad Technical Exposure – Work with Windows, iPhones, Active Directory, MDM, Azure AD, Exchange, and hybrid domains
Be the Face of IT – First point of contact for users, troubleshooting issues, and delivering excellent customer service
What You'll Be Doing:
Providing first-line technical support to internal users across the business
Diagnosing & troubleshooting IT issues via phone, email, and ticketing system (handling 10-40 tickets a day)
Managing Active Directory, Azure AD, and Exchange, including new user setups
Supporting Windows and iPhone users, plus mobile device management (MDM)
Assisting with Meraki networking, hybrid domain management, and on-prem/cloud environments
Working closely with the infrastructure team on projects and learning as you go
What We're Looking For:
IT Support Experience – Ideally 1st Line, but 2nd Line knowledge is a bonus
Customer Service Focus – If you're great with people, we'll help you with the tech
Tech Enthusiast – Logical problem solver, loves troubleshooting, and enjoys learning
Knowledge of Active Directory, Azure AD, Exchange, and Meraki is a big plus
Google it & Figure it Out Mentality – We don't throw people in at the deep end… but sometimes it happens
German speaking skills desirable but not essential
The Details:
Salary:
£27K-£30K DOE (£30K for more 2nd Line experience)
Location:
Office-based 3-5 days per week (Flexible)
On-Call:
Potentially, based on performance (Small rota)
Bonus:
Performance-based, typically after 12 months
Training:
On-the-job & support from the Infrastructure team
If you're a tech-savvy problem-solver who thrives in a fast-paced, hands-on environment, APPLY NOW
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