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  • First Line Support Analyst - Wakefield - YourCode - Award Winning IT & Digital Consultancy

    Description
    First Line Support Analyst | £27K-£30K DOE | Hybrid (3-5 Days in Office) | Career Growth
    German speaking skills desirable but not essential


    We're on the lookout for a First Line Support Analyst to bolster a small, hardworking IT support team in a large well known retail business.

    This is a brand-new role, created to strengthen the department and improve service delivery. If you're passionate about IT, customer service, and problem-solving, this could be the perfect opportunity for you

    Why Join?

    Fast Progression – Hands-on training, real-world experience, and a clear path into Second Line Support
    Internal IT Support – Supporting a large branch network across the UK, with some international involvement
    Broad Technical Exposure – Work with Windows, iPhones, Active Directory, MDM, Azure AD, Exchange, and hybrid domains
    Be the Face of IT – First point of contact for users, troubleshooting issues, and delivering excellent customer service


    What You'll Be Doing:
    Providing first-line technical support to internal users across the business
    Diagnosing & troubleshooting IT issues via phone, email, and ticketing system (handling 10-40 tickets a day)
    Managing Active Directory, Azure AD, and Exchange, including new user setups
    Supporting Windows and iPhone users, plus mobile device management (MDM)
    Assisting with Meraki networking, hybrid domain management, and on-prem/cloud environments
    Working closely with the infrastructure team on projects and learning as you go


    What We're Looking For:
    IT Support Experience – Ideally 1st Line, but 2nd Line knowledge is a bonus
    Customer Service Focus – If you're great with people, we'll help you with the tech
    Tech Enthusiast – Logical problem solver, loves troubleshooting, and enjoys learning
    Knowledge of Active Directory, Azure AD, Exchange, and Meraki is a big plus
    Google it & Figure it Out Mentality – We don't throw people in at the deep end… but sometimes it happens
    German speaking skills desirable but not essential


    The Details:

    Salary:
    £27K-£30K DOE (£30K for more 2nd Line experience)

    Location:
    Office-based 3-5 days per week (Flexible)

    On-Call:
    Potentially, based on performance (Small rota)

    Bonus:
    Performance-based, typically after 12 months

    Training:
    On-the-job & support from the Infrastructure team

    If you're a tech-savvy problem-solver who thrives in a fast-paced, hands-on environment, APPLY NOW

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