Customer Service Account Executive - Newcastle upon Tyne, United Kingdom - WestRock

WestRock
WestRock
Verified Company
Newcastle upon Tyne, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The opportunity:
To be responsible for specific customer accounts as directed and to cover other customer accounts when required.

To be responsible for all aspects of those accounts including administration, building effective customer relationships, working capital, and contributing to profitability as a member of the Customer Service Team.


How you will impact WestRock:


  • To be the primary contact for customers and ensure that their requirements are fully understood by other departments.
  • To deal with all aspects of customer service relating to the customer's needs and requirements, from enquiry through to ontime delivery of a calloff which realizes sales revenue for the Company
  • Building relationships with customers to provide a high level of customer service and support to ensure the continuation and growth of business with that customer.
  • To take direction from the Customer Services Team Manager to meet needs
as they arise.

  • To be an expert user of Pecas, VWT, H2, PSA3 and all other system used in sales administration
  • To visit customers as appropriate.
  • To follow manuals, and SOPs for latest requirements
  • To be an active participant in teamwork within the Customer Services team to ensure best practice and standardization of all work processes.
  • To be responsible for the administration of all enquiries including estimating, sales orders, confirmations, forecasting including material demand, works instructions. customer support, calloffs, and other contract information, relating to existing, new, and prospective customers
  • Skillful planning will be required to maintain customer service and to achieve the key business objective of minimizing raw material and finished goods stockholding whilst maintaining continuity of supply.
  • To be proactive in dealing with internal and external customers
  • To report monthly on key metrics
  • To understand pricing strategies and to contribute and maximize profitability

What you need to succeed:


  • Competent in building strong working relationships and understanding with customers and colleagues
  • Ability to seek opportunities for improvement in all areas of work
  • Ability to use PECAS and Microsoft office systems
  • An understanding of packaging specifications including board specifications
  • An appreciation of the printing process
  • Excellent customer service skills
  • Excellent organisation and administrative skills
  • Ability to manage multiple projects and prioritise to meet deadlines

What we offer:


  • Corporate culture based on integrity, respect, accountability and excellence
  • An attractive salary reflecting skills, competencies and potential
  • Comprehensive training with numerous learning and development opportunities
  • A career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work
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