Claims Adjuster - London, United Kingdom - Loadsure

Loadsure

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a Claims Adjuster, you will be dedicated to reviewing client claims and dealing with any questions and queries that arise.

The role will involve processing claims by researching the policy, documentation and coverage terms.

You will be highly organised and comfortable building relationships and working with all levels of the firm. Stakeholder management and communication will be vital to the success of the role.

This position requires a self-driven, high-energy, creative professional who's passionate about disrupting an industry and wants to be rewarded for their performance and contributions.

We believe that with a growth mindset, tech-first innovation, and focused execution, anything is possible. We value others' insights and ideas to build a collaborative, entrepreneurial, and lighthearted environment.

Key Responsibilities;

Analyse insurance claims across the UK, Europe and International markets
Maintains good relationships and communication with underwriters, brokers, experts and risk analysts
Resolve claims in a timely manner and ensuring a fair settlement and good customer service for the client
Determines covered insurance losses by studying provisions of a policy or certificate
Establishes proof of loss by studying documentation and assembling additional information from outside sources
Documents specific claims by completing and recording forms, reports, logs, and records
Prepares reports by collecting, analysing, and summarising information
Ensures legal compliance by following company policies, procedures, and guidelines, as well as state and federal insurance regulations
Maintains quality customer service by following customer services practices and responding to customer inquiries
Provides legal support by assembling documentation for settlement action
Protects operations by keeping claims information confidential
Stay uptodate on local, state and federal law changes in the insurance field.
Attend client meetings as required
Other duties as assigned by your manager

Key Competencies;

Excellent communication skills and proven ability to forge and maintain relationships with clients
Solutions focused attitude to resolve any challenges
Excellent organizational skills ability to provide the client with clear and accurate agendas, status reports and updates on request
Answer any queries regarding customer policies in a compliant and timely manner
Ability to produce high quality documentation.
Proven attention to detail/extreme precision about the content of requirements of documents, weekly reports and status updates.
The ability to work within an unstructured environment and without clear guidance.

Skills and Qualifications;
Essential;

Minimum of 23 years of experience within a similar claims or insurance position
Background in Cargo and freight forwarder liability claims management.
Experience in handling claims in the UK, Europe and International market
Understanding of insurance claims negotiation and settlement techniques
Proven administrative experience
Strong analytical and communication skills
Excellent time management and organisational skills
Comfortable dealing with internal and external senior representatives
Eagerness and willingness to learn
Accuracy and attention to detail
Selfstarter and takes initiative
Effective listening, strong verbal and written communications skills (including grammar)
Must have outstanding interpersonal and problemsolving skills
Thrive in a fastpaced, highgrowth, rapidly changing technical environment

Desirable;

Background in Claims management or adjusting
Excellent knowledge of the latest insurance related policies
Enthusiastic about emerging technology and insurtech
Proficiency in Microsoft Word, Excel, PowerPoint and Google Documents

About Us;
We've combined groundbreaking AI and industry expertise to create a service that goes beyond conventional cargo insurance. This is holistic freight protection.

With trailblazing end-to-end InsurTech, our mission is simple: empower brokers to better serve the freight community, maximizing profits and minimizing losses for all.

At Loadsure, we celebrate the spirit of individuals and empower them to grow.

Fostering a culture of personal freedom, mutual respect, and collaboration, we enable the professional success of each person, regardless of race, ethnicity, culture, nationality, religious belief, sexual orientation, gender identity and expression, age, marital status, or disability.

Understanding, communication, respect among all people:
This is how we're nurturing a diverse and inclusive workplace in which everyone can thrive.

Credo

We believe with a growth mindset, tech-first innovation and focused execution, anything is possible. We value others' insights and ideas to build a collaborative, entrepreneurial, and lighthearted environment.

Vision

Through the use of human-centric technology