Housing Officer - West London, United Kingdom - INQUILAB HOUSING ASSOCIATION

Description

About us
We are professional, agile, and our goal is to To meet housing need and support sustainable communities.


Our work environment includes:

• Modern office setting

-
Job title:

Housing Officer


Reports into:

Housing ServicesManager


Direct reports:

None


Department
Customers


Role purpose:

To provide a first class, effective and efficient housing management service to all residents developing strong and sustainable communities through resident and stakeholder engagement and multi-agency working.

Key Responsibilities and Accountabilities

• Deliver and embed an effective housing management and resident support service, working with stakeholders including residents and multiagency partners
• Plan and execute a comprehensive block and estate management inspection programme
• Plan and execute a comprehensive tenancy audit programme and update key systems.
• Empower residents and provide appropriate support to enable our residents to be independent and live their lives to the full
• Work closely with colleagues, specialist teams and contractors to get things done for customers
• Meet or beat performance targets and continuously improve in key areas including
• Void management and letting of our homes

- income collection and rent arrears

• ASB case management
• Complaint resolution
• Customer satisfaction (including regulator metrics)
• Investigate and address issues of antisocial behaviour, flytipping, graffiti and safeguarding, regularly monitoring cases and preparing papers for court as required.
• Complete Health & Safety and compliance actions e.g. FRAs, as required.
• Be the primary contact for local stakeholders e.g. residents associations, Local Authority Services, the police etc.
• Maintain up to date, accurate and detailed customer records on Inquilab's systems
• Ensure residents are engaged in influencing decisions that affect them
• Work with other localpartners to facilitate and deliver community development projects

Standard Responsibilities
Adopt and comply with Inquilab values, policies and procedures, and regulatory frameworks including:

• Code of Conduct
• Health & Safety and building regulations
• Data Protection, privacy and use of IT resources
• Regulatory standards and probity
• Risks and internal controls framework
• Organisational policies and procedures
• Equality, diversity and inclusion

No role profile can cover every issue which may arise within the post at various times.

The post holder is expected to carry out other duties from time to time, which are broadly consistent with those described.

Person Specification
Education/Qualifications

• A good standard of education
• Housing Management Related Qualification is desirable

Knowledge/Experience Required

• Experience working in a service role
• Understanding of issues governed by housing law, rights of tenants and landlords, common building defects and repairs.
• Experience of providing services to a diverse client group
• Experience of providing services to vulnerable people, signposting to relevant agencies
• Experience of working in a climate of legislative and organisational change.
• Working knowledge of regulations and legislation for social housing
• Experience of working in the housing or property sector is desirable.

Skills/Abilities Required

• Excellent customer service attitude demonstrating good communication and interpersonal skills.
• Ability to write clearly and concisely in a variety of formats
• Strong resource and time management skills
• Ability to prioritise, delivering value for money.
• Highly selfmotivated with the ability to work effectively without high levels of supervision.
• Proven problemsolving and decisionmaking skills.
• Resilient and able to deal with challenging situations and deliver sustainable outcomes.
• Ability to analyse data and draw informative conclusions.
• Proficient in the use of technology to a high level within office and remotely
• Able to represent Inquilab professionally and build strong working relationships.
• Willingness to learn new skills and via continuous personal development

Additional Information

• Hold a full driving licence with access to own vehicle (Essential)
• Attendance at meetings and work at weekends and outside of contractual hours may be required.
• Mobile/remote working

Inquilab STARS Values

We want to make Inquilab a great place to work and a great organisation that really delivers for its customers. Our STARS values are designed to guide how we work, every day. Everyone within the organisation is expected to demonstrate our values in their role and in how they relate to colleagues, customers and stakeholders.

Service:
I make every effort to provide service our customers value and are proud of

• I respect and value customers, both internal and external, and demonstrate our commitment to high quality customer service in all that is done
• I take responsibility and action to provide se