Customer Service Advisor - Jarrow, United Kingdom - Tritility Limited

Tritility Limited

Verified Company

Jarrow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Want to join a fast-growing company that puts people first? We're an award-winning employer with an exciting opening for an experienced Customer Service Advisor to join our team.

What's in it for you?
We are committed to making sure our employees reap rewards of commitment and great performance.

You will enjoy a secure, supportive, and progressive working environment, where your contribution and achievements will be recognised and rewarded.

We offer comprehensive training as well as development and career progression opportunities.

As a Customer Service Advisor, you can also look forward to benefits include the following:

Competitive salary
£24,000
£29,000 DOE
Up to 23 days annual leave + Bank Holidays
Gifted annual leave over the festive period.
Private Health Insurance

- £600/year cashback for routine optical and dental costs

Fully funded gym membership
24/7 Employee Assistance Programme
Fully expensed social events including nights out and corporate hospitality.
Relaxed working environment
Fully comprehensive training and support to coincide with your personal and professional development.
Work anniversary/Birthday gifts
Weekly recognition
Dress down Fridays, with 3pm early finish
Free parking

About us
We are Tritility, a growing business energy and water consultancy based in the North East
- working with the UK's leading energy suppliers, we help organisations to reduce their utility costs and reduce their environmental impact. Founded in 2019, in four years we have grown from a team of two founders to over 100 employees.

About the role

As a Customer Service Advisor, you will be the heart and soul of Tritility, helping our customers by keeping in regular contact to ensure we deliver the best customer journey from start to finish.

You will be able to identify customer needs by clarifying information, dealing with issues and provide solutions within the best time frame.

Within this role you will always go above and beyond what is expected of you, by providing a professional and excellent level of service.

Our standard working hours are Monday-Thursday: 8:30am-5:00pm and Friday: 9:00am-3:00pm. Yes, you read that right, no evenings, no weekends and an early finish on a Friday

Your experience
This position would suit a Customer Service Advisor with a minimum of 12 months experience in a similar role and would be a perfect role for someone who has:

Experience in using Microsoft Office products in particular Microsoft Word and Excel.
Excellent verbal and written communication skills.
Outstanding interpersonal abilities.
Experience in crossselling and upselling when dealing with customers, ideally you will have experience in identifying and developing further opportunities with our customers.

Energy experience is not essential but would be advantageous.

Salary:
£24,000.00-£29,000.00 per year

Benefits: