Customer Service Technical Estimator - Nelson, United Kingdom - Protec Fire Detection

Protec Fire Detection

Verified Company

Nelson, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To provide our national client base with an excellent customer service experience.

You will work closely with clients, service teams and client account managers to provide remedial works proposals and recommendations based on planned preventative maintenance and reactive visits via our national team of service engineers.

Person Specification Typical Responsibilties

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Closing Date:TBC

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Job Location:Nelson, Head Office

Contract Type

Full time

Salary
24, ,000 Hours
40 hours per week
Typical Responsibilties:
Provide a courteous and professional telephone service to our customers, always ensuring their needs are met.
To maintain effective communication with both internal and external customers at all times.
Check our internal CRM systems for Service PPM and reactive reports detailing remedial works required as recommended by Engineers and prepare quotes.
Take phone calls from Customers, Service team members or Client Account Managers in regards to quotes created or required.
Contacting Suppliers to obtain quotations on 3rd party equipment.
Updating the CRM costs schedules.
Updating the CRM system with progress on quotations.
Assisting Client Account Managers with more indepth quotations.
Loading quotations to the Client Account Portal
Updating quote status on Client Account Portal.
Assisting Customers with quotation requests, progress and queries.
Any other duties commensurate with the role.

Person Specification:

Qualifications:

Qualifications

Essential / Desirable

To be identified by
Electrical qualifications such as HNC/ONC/City and Guilds or Systems Design BAFE or FIA
Desirable
Application

Experience:

Experience

Essential / Desirable

To be identified by
Knowledge of Fire detection, Gas Suppression Emergency lighting and associated alarm systems
Essential
Interview / Application
Working knowledge of current British Standards 5839, 5266, LPS1014
Essential
Interview
Experience within a similar role
Desirable
Interview / Application

Skills / Abilities:

Skills / Abilities

Essential / Desirable

To be identified by
Excellent customer service skills
Essential
Interview
Great Telephone Manner
Essential
Interview
Excellent oral and written communication skills
Essential
Interview / Application
Competent using Microsoft Office packages including Word, Excel and Outlook
Essential
Interview
Ability to confidently deal with difficult and stressful situations
Essential
Interview
The ability to maintain accurate records
Essential
Interview
Ability to communicate effectively with staff at varying levels throughout the company
Essential
Interview

Other:

Other

Essential / Desirable

To be identified by
Commitment to confidentiality and data protection
Essential
Interview
Enthusiasm and willingness to learn
Essential
Interview / Application