Concierge - London, United Kingdom - Lendlease

Lendlease

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

For over 50 years we have used our imagination to create the best places, state-of-the-art buildings, thriving communities and ingenious infrastructure solutions.

Our journey has taken us across the globe, from Australia to Asia, the Americas and Europe. And along the way we have set new standards by challenging conventional thinking for the better.

What makes us different is that we understand and can deliver the whole process - or just part of it - from Investment to Development to Construction.

But most importantly, with everything we do, we leave a positive sustainable legacy for future generations to enjoy. We are welcoming applicants for the role Concierge.

The primary role objective of the Concierge is to ensure our residents are well looked after, supported and treated with the highest priority during all interactions.

As the first impression of the community, this high-profile position carries a special responsibility. Our Concierge team is dedicated to accommodating customer requests from the ordinary to the extraordinary.

With local knowledge and insights, the Concierge team does wonders to enhance customer experiences, making their time at the community much more enjoyable.

Success for a Concierge is defined by providing the ultimate experience to every customer.

ACCOUNTABILITIES

Key responsibilities include:

Enhance the resident experience by creating and maintaining a warm, inviting, and professional environment.
Welcome current/prospective residents and their guests with courtesy, poise and professionalism (stand, greet, eye contact, firm handshake, etc.).
Personalise each interaction to maximize the customer experience.
Anticipate the needs of our customers and seek creative ways to exceed expectations.
Manage all incoming inquiries and warmly transfer to the appropriate party.
Act as liaison between customers, guests, and Lendlease employees.
Actively seek ways to resolve issues or concerns with customer and business needs in mind.
Build a sense of community such that residents feel comfortable and "at home."
Adapt to constantly changing situations and personalities, ensuring quality service to all customers.
Project warmth, care, and concern for all, along with proper etiquette.
Maintain an organized and inviting front desk.
Complete all paperwork correctly.
Process/sort incoming mail.
Complete all data entry/computer requirements accurately on a daily basis.
Proofread and review all documents and reports to ensure errorfree work.
Organize and coordinate work.
Other duties as assigned.

Experience:

A minimum of one years' experience in a similar role and/or demonstrated experience in providing highend customer service at a different environment
Savvy computer skills, including the ability to manoeuvre internet searches
Stellar phone etiquette as well as exceptional verbal and written communication skills
Prior administrative experience (i.e. answering phones, data entry, drafting written communications, taking messages, etc.)