IT Incident - Birmingham, United Kingdom - Sigma Financial Group

Sigma Financial Group

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contract:
Full time, permanent

Location:
hybrid - Birmingham

Hours: 37.5 hours per week

Salary:
£50,000 per annum

We are currently looking for amazing people to join the Sigma Family as our IT Incident & Problem Manager. This role welcomes both internal and external applicants. Before we tell you more about this opportunity, let us share why you should join us at Sigma.

Who are the Sigma Family?

At Sigma, we are different and recognised in May 2023 by the Sunday Times as one of the best places to work.

Our mission statement is to #ImproveEverythingAlways and at the heart of this is our People.

This is why we are looking for amazing individuals to join and work on behalf of our clients to provide high-level customer service across several industries.

What being a part of the Sigma Family means for you

33 days holiday inclusive of bank holidays, with additional days accrued the longer you have been a part of the Sigma Family.
Monthly, Quarterly and Annual awards with marvellous prizes.
Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

- £250 bonus for each friend that you refer to join the Sigma Family who passes probation.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
Discounted Pure Gym membership.
Working from the comfort of your own home.
An Employee Pension Scheme.
Join communities and collaborate with your colleagues on our internal Social Media platform.
The opportunity to be a part of an equal, diverse and inclusive workplace all amazing people are welcome in the Sigma Family.

What Your Day-to-Day will Look Like:

You'll be working on a hybrid basis between home and our Birmingham office, working at least 2-3 days in office per week.

You will be in charge of the incident and problem management processes within Sigma IT.

You will be the go to person when an incident needs resolving swiftly, to enable our operations to run smoothly.

You will spot recurring issues and this will allow you to improve incident and problem management.

You will align with the latest ITIL best practices, and be comfortable collaborating with key stakeholders and colleagues to suggest process improvements, share insights with them, and ensure that all incident and problem resolutions are effective.

What Amazing People Will Bring to the Role:
You are a person who has a passion for service improvement, and a strong work ethic. You have excellent written and verbal communication skills as well as top notch analytical, reporting and trend analysis skills.

You are able to manage your time well whilst working under minimal supervision, and have a great policy and procedural judgement.

You have UK A-level or equivalent basic education, and certifications such as ITIL Foundation, CIM, CPM or similar are required.

A Bachelor's degree in Computer Science, Information Technology or a related field is desirable, but not a necessity. You will have proven experience in incident and problem management, with a track record of resolving issues promptly. You will have expert knowledge of ITIL disciplines, and a familiarity with Windows Active Directory environments.

You have experience of SLA management, and your experience of computer systems, businesses systems and related technologies is second to none.

If this sounds like you, you could be the person we are looking for

Simple and Straight Forward Recruitment.
If you like the sound of being part of the Sigma Family then don't wait and get applying

You may have experience of the following: 2nd Line Support, Helpdesk Analyst, 1st Line Support, Second Line Support Technician, Systems Administrator, IT Support, Network Engineer, Technical Support, Network Administrator, Server Administration, Systems Analyst, Help Desk, Second Line Support, Cyber Security Analyst, Network Security, Application Security, Cloud Security, etc.

REF-206820