Customer Experience Lead - Manchester, United Kingdom - Page Personnel

Page Personnel

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CX Strategy Delivery lead

6 month contract role

About Our Client:

This business are an ethical and established business with excellent track record, they operate within a specialist market and will offer hands on training to learn about their services in detail.

This contract role will be responsible for stakeholder engagement and manage the delivery of the new CX strategy that's currently underway.

Key Responsibilities will include;

Management of data and enhance offering of customer feedback loops
Understanding the current Customer Experience Journey will be one of your first tasks, you'll then work to deliver this and promote engagement between the CS teams.
This role is very much going to be considered lead of the CX strategy and internal networking is essential
Manage and improve road maps and report regularly on areas such as cost savings, actually customer improvements, Data and Insights
Working with Senior Leadership teams to investigate and support the roll out of a working customer insights system
Hands on role, working with customers to resolve any queries and complaints
Staff training

The Successful Applicant:

Experienced in Customer Experience and People Engagement
To be successful for this role you must have a proven track record with implementing new initiatives, ideas and technology, this business will require you to draw on your experiences to raise the excellency standards currently in place. We will require you to have done such a project on more than one occasion and have been within the business to have seen the results of your project first hand.
Hands on People Manager
Professional background to include management of specialist teams
Experience working as part of a senior leadership team
Comfortable and experienced in pitching ideas to board level
Experienced in being self managed
Previous role having been at decision making level for Customer Services / Customer Experience
Notice period of 1 week or less
Creative, innovative and passionate about Customer Service
Able to implement ideas and work in an adaptable way proven idea to implementation background

What's on Offer:

This role offers