Senior User Experience Researcher - London, United Kingdom - Chambers & Partners

Chambers & Partners

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Vacancy No

VN274

Location

Employment Type

Perm

Basis

Fixed Term Duration

Overview

We are looking for a Senior User Experience Researcher with a desire to help us improve the experience of Chambers customers, and build and scale our user research practice.

Reporting into Simon Jaffery-Reed, our CPO, you will be our only User Experience Researcher but you will join a diverse product design team of 5.

You'll work day-to-day with our product teams, partnering with product leaders, managers, engineers, product marketing and product designers to define the user research needs across the department, create and execute against a user research roadmap.

As a Senior User Researcher you'll focus on:

Working hands-on with product teams, leading, running or supporting user research, creating efficient and actionable insights, evangelising the user research practice and the knowledge you will build across the product department and company-wide.

Working towards our overall product strategy goals - you will be responsible for building knowledge on our different audiences, helping teams understand and leverage your insights and drive towards business OKRs.

Your work will have real and immediate impact on business decisions, product roadmaps and the overall user experience.

Main Duties and Responsibilities

Design, lead and run strategic generative or summative user research studies along with product teams, recommending and executing the appropriate qualitative or quantitative user research methodologies
Analyse and consolidate findings into actionable insights, personas, jobs to be done, or any other appropriate outputs. Disseminate these insights to product teams and other departments if necessary to inform their decisions, and to leadership to inform the product strategy
Work collaboratively with business stakeholders to identify gaps in our knowledge and create a user research roadmap to fill this knowledge gap and support the company strategic objectives
Facilitate and run workshop sessions to align teams and working groups on requirements, user research objectives and highlight potential pitfalls
Advocate for User Research, communicate insights to all levels of the business to build companywide knowledge, and help create a customer centric culture
Own our customer panel, autonomously contact and schedule research sessions with relevant people based on the needs of the product teams, ensuring you are aligned with any marketing comms
Create and maintain a scalable and easy to digest repository of insights for the team to contribute to and consume from
Coach & support nonresearchers (Product Designers, Product Managers and Product Marketers) in designing and running their own studies and help them with approaches and techniques where possible
Help champion design thinking across the broader organisation

Skills and Experience

A wellrounded user research skill set with demonstrable experience working crossfunctionally across the entire product development cycle. You have used quantitative and qualitative methodologies to explore and help product teams explore and define a problem space, prove or disprove hypotheses and evaluate user experience
You can identify problems and opportunities, and have demonstrable experience of how user research can impact strategy
You have experience creating a shared approach to user research, gathering requirements, creating alignment and driving projects to completion
You are a storyteller, able to tailor your presentation to your audience, comfortable communicating up, out and down to gather feedback and onboard others in your approach
You understand business strategy, you are capable of thinking ahead and envisioning user research needs, as demonstrated by your experience created user research roadmaps that support company strategic objectives
You have contributed to the creation, maintenance and evolution of user research operations
You have helped grow and mentor user researchers and product designers throughout your experience

Person Specification

About you:

Are selfaware and able to collaborate within and across functions to build trust and longlasting relationships
Are motivated by goals and outcomes, staying focused on the big picture while attending to the details when necessary
Act quickly and flexibly: you are able to change methods when needed
Are a great communicator

For example:

you can explain the rationale behind your research design, empathise with users and stakeholders, and adapt your communication style to your audience.

You frame problems and solutions in a way that onboards others and guide your product team to deliver impactful work

Are a good facilitator. You use facilitation techniques to gather different point of views and requirements, collaboratively ideate and create alignment
Are selfaware: you work humbly and kindly, and you aren't afraid to make mista