Telephonist - Newcastle upon Tyne, United Kingdom - The Newcastle upon Tyne Hospitals NHS Foundation Trust

The Newcastle upon Tyne Hospitals NHS Foundation Trust
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Verified Company
Newcastle upon Tyne, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Operate a single service to support the Trust and its agencies, answering all calls for the Trust (Freeman, CAV Acute Services RVI and all community services) connecting calls to the callers requirements utilising the appropriate resources available via the database i.e., extensions, DECT, pagers mobiles and home numbers.


  • To respond to all emergency alarms and contact appropriate personnel.
VACANCY hours per week including 30minute break per shift WeekMonTueWedThuFriSatSun OFF OFF OFFOFF OFFOFF OFF OFF

  • Interview date 9/12/2 37 Hours 30 Minutes Per a Week


Responsibilities will include the operation of a PC based switchboard to provide an efficient and effective service to both internal and external callers, with the ability to communicate effectively with confidence and enthusiasm.

The ability to remain calm, concise, and polite under pressure.


Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.


Rated 'Outstanding' by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We're also proud to be the second largest provider of specialised services in the country.

This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.
- represented groups.

  • Operate a single service to support the Trust and its agencies, answering all calls for the Trust (Freeman, CAV Acute Services RVI and all community services) connecting calls to the callers' requirements utilising the appropriate resources available via the database i.e., extensions, DECT, pagers mobiles and home numbers.
  • To respond to all emergency alarms and contact appropriate personnel.


As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you.

Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.


Newcastle Hospitals encourages all staff and volunteers who are appointed to join the Trust to be fully vaccinated against COVID-19.

More jobs from The Newcastle upon Tyne Hospitals NHS Foundation Trust
See all jobs of The Newcastle upon Tyne Hospitals NHS Foundation Trust