Support Engineer - Derby, United Kingdom - Xuper Limited

Xuper Limited

Verified Company

Derby, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

2nd Line Support Engineer

Derby Head Office

About Xuper:
We have established our principles and culture over the last 38+ years.

Our principles have enabled us to develop a team who work efficiently, are ambitious, motivated, and friendly, creating a positive culture and environment within and outside of the office.

We always ensure working with or for Xuper is a positive experience for our staff, partners, and clients.

Working across the world means we have experienced many different cultures and organisations from small local businesses to multinational corporations.

We pride ourselves on always respecting each other within the office and our partners and clients.

At Xuper we provide an extensive range of products, services and solutions selling global support, hardware, software, audio visual/video conferencing hardware solutions including video conferencing systems and associated professional services.

Logging of service desk tickets, ensuring all fields are completed, assigning the correct priority status to the call
Travelling to customer sites across the UK to resolve issues
Logging support tasks with external support companies and suppliers, seeing the task through to a satisfactory conclusion
Providing cover for 1st Line Engineers when on annual leave through ticket management, escalations and distribution
Taking responsibility for 1st line faults and work requests
Proactively seeking resolutions for customers; keep customers updated at all times
Providing technical support on all IT related matters aiming at resolving majority of incidents at first point of call using advanced diagnostic techniques, system administration rights and remote control of desktops

Essential Requirements:

Microsoft 365 Migration and Tenancy Management
Microsoft SharePoint and Configuration
Microsoft Azure platforms
Microsoft Windows 7 and above
Microsoft In-Tune and PowerShell apps
Microsoft Office Suites 2007 and above
Microsoft Windows Server 2008 and above
Basic Network Troubleshooting skills (DNS, DCHP, General internet and network connectivity)
Hardware diagnostics using HP and Dell Management suites
Printer installations and troubleshooting

Desirable Skills: