Retail Online Administrator - Birmingham, United Kingdom - St Giles Hospice

St Giles Hospice

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Full time

Description

Job purpose
As an Online Administrator at St Giles Hospice you will be a valued member of the online sales team.

Reporting into the Community Shop Manager, Mere Green, you will support the ongoing e-commerce operation of our ebay shop and in time, as we expand into new online platforms you will take ownership for a specific trading account.

You will recognise the need to recruit volunteers to grow the online operation and you'll support them in their day to day volunteering with us.

You'll know how to work to deadlines and understand the importance of exceptional customer service as part of your role.

You will need to have excellent computer skills and a strong understanding of how online selling works.

The workload will be varied, but in the main you will be product researching, listing and growing online sales as per our Retail strategy.

The Retail estate includes 21 shops and e-commerce operation with a turnover of approx. £3million which supports the overall income generation strategy.

Key tasks and responsibilities

The role entails but is not limited to:

Key Objectives
Working collaboratively with the Retail Development Manager to assess the direction of travel and planned growth for St Giles Hospice online sales.
Supporting in identifying new platforms and online selling strategy to incorporate furniture, vintage, bridal, high fashion and collectibles.
Developing agreed content for distribution on social media platforms in order to encourage growth in online sales.
Work closely with the wider Operations and Online team in order to ensure there is joined up approach from the ground up.
Be the first point of contact for the retail shop teams in order to build strong relationships to encourage redistribution of saleable online stock.
Work closely with the Community Shop Manager, Mere Green and the Hub Manager, Burntwood to identify donations that could be sold online and arrange delivery to Mere Green.
Manage the end to end journey of all donations listed online. Ensuring that adequate research has been conducted to list the item at a saleable price.
Ensure that all listings comply with our online standards. That high quality images are used and great product descriptions written.
Ensure that all sales are recorded via the tilling system.
Process all orders and ensure that postage standards/shipping are adhered to, maintaining excellent customer service.
Manage customer service queries that come in or arise as part of an online sale and before/after care.
Review sales data ensuring that we are listing saleable stock and that listing verses sales conversion is in line with expectation.
To minimise controllable costs and shrinkage at all times and be responsible for ordering of relevant support products e.g. packaging/postage.
Manage the online card shop as part of the role, working with the support of other members of the online sales team to fulfil orders.
Support with the recruitment and training of volunteers to support the online operation of selling.

Policy, Procedure, Compliance & Risk

Ensure that you are adhering to all St Giles Hospice policies and procedures.
Ensure all mandatory training including elearning is completed
Through liaison with the Community Shop Manager, Mere Green and the Retail Regional Manager, ensure compliance with Health and Safety legislation throughout your work area
Ensure that all incidents are logged on the relevant database and flagged to the Community Shop Manager, Mere Green and the Retail Regional Manager
Operate as an ambassador for Retail, seeking out potential opportunities and threats and ensuring these are communicated to the Community Shop Manager, Mere Green and the Retail Regional Manager as appropriate
To ensure operational systems and financial procedures are adhered to and are carried out effectively and efficiently.

Other Responsibilities

To undertake any reasonable requests by CSM, or member of Retail SLT to support the operational needs of the business.
To attend Retail training and team meetings as requested.
Operate a flexible working pattern as agreed with the CSM and Area Manager
Actively participate in annual performance/appraisal review and any identified areas of training to support you in your role.

Key Relationships:

Community Shop Manager, Mere Green
Online Administrators, Mere Green
Retail Development Manager
Retail Regional Manager & Regional Supervisors
Community Shop Managers
Employees and volunteers

Main Conditions of Service

Our Vision and Values
All staff must commit to our vision and values and exhibit behaviours in line with these.

We have adopted five core values that have been developed through engagement with our volunteers, staff, patients and families.

These are the values that characterise all that we do and our behaviours with our patients and families, and each other.

Our values: