Senior IT Operations Manager - London, United Kingdom - FashionJobs

FashionJobs

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

INTRODUCTION At Burberry, we believe creativity opens spaces.

Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.

This is the core belief that has guided Burberrysince it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful,valuesdriven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE The IT Operations Manager is a leadershiprole and will own the support of Burberry's tooling across the Product, Supply Chain and Sustainability technology. They will line manager the support team based in the UK and Italy and work closely with Product Owners, Project teams and the central ServiceManagement team.

RESPONSIBILITIES

Lead the support of Burberry's technology landscape across Product, Supply Chain and Sustainability
Manage and motivate the support team based in the UK and Italy
Lead in support planning and optimisation across InternalManufacturing, Supply Chain, Wholesale, Merchandising and Data as it evolves with the business
Proactively work to reduce single points of failure across the support model and support a shift left agenda
Contribute towards Incident Resolution, Root CauseAnalysis and Problem Management
Shape support contracts with 3rd parties ensuring support cover is appropriate from a business need and cost perspective.
Champion a enterprise and cross functional approach to support and service maintenance.

- Workingclosely with Service Management team to proactively manage backlogs and escalating where necessary

Work closely with the Delivery teams to ensure support is considered in future project work
Operate in accordance with Burberry's approved policies, procedures,and processes