Delivery Lead - London, United Kingdom - Dojo

Dojo

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

UK London

Payments Products
Mar
R

Creating a more diverse, equitable and inclusive Dojo
Dojo's 150,000+ customers reflect the diversity of the UK High Street.

Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo.

Whoever you are, if you're passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo.

We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know.

Delivery Leads at Dojo are responsible for managing effective delivery of work for their tribe or programme. This role primarily focuses on the delivery of our long-term Payments Products technology strategy. We're seeking a well-rounded skill set, including deep business system knowledge, and a passion for delivery best practices. A customer-centric approach is essential, considering internal system users as customers. This role will extend across the organisation to enhance current and future business operations through technical innovation.

What you will do:

Manages end to end delivery of work within their tribe or programme including planning, scoping, governance, structure and management of the work
Coordinates with other Delivery Leads in Dojo to ensure effective delivery of cross cutting initiatives through effective risk and dependency management
Collaborates with the Director of Delivery to continuously optimise and improve delivery ways of working across Dojo
Works closely as part of the tribe or programme leadership to define the tribe or programme OKRs and success measures, and responsible for enabling effective delivery of outcomes
Runs the relevant governance and structure for the tribe or programme, with responsibility for helping solve blockers, resource gaps and other challenges
Empowered to make decisions around work sequencing, output quality and coherence of strategy and vision, closely collaborating with the VP of the tribe or programme leader
Able to get stuck in and coordinate delivery on the ground to ensure work in moving forward, while also seeing the bigger picture and connecting the dots to ensure we are delivering to the overarching strategy and outcomes of the business
Prepare and manage budgets for delivery initiatives (where needed) inline with company budgeting process

What you will bring:

Delivery / Programme management experience working on large complex initiatives that cut across a Product & Tech organisation
Nice to have for junior roles (must have for senior roles): Delivery management coordination experience across all functions of an organisation, bringing together all the streams necessary to achieve the business outcomes (beyond Product & Tech)
Working within a delivery framework, and working with others to improve the delivery ways of working
Working closely with Tribe / Programme / Department level stakeholders, and building strong relationships with CXO level stakeholders
Understanding of delivery best practices, with experience coordinating effective delivery

About Dojo
We launched Dojo in 2019 to address business owners' pain points across the UK.

Since then, we've seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations.

In that time, we've also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners.

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships.

For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board.

For diners, that means getting seated at their favourite restaurants with just a couple of taps on the Dojo app.

Whether it's for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast.

Our values
At Dojo, we're
curious. We have an insatiable desire to learn and innovate. And we're
relentless. We persevere even when it's easier not to. But, we're nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is
customer-obsessed.

Our way of working

Dojo has adopted a set of shared principles with the aim of increasing in-person collaboration and amplifying our 'Customer First' values.

We encourage our employees to meet in-person over virtual meetings, and our communication is mostly asynchronous. Unlike most other businesses, we are intentionally avoi