Service Administrator - England - CEA

    CEA
    CEA England

    3 days ago

    Description

    Posted: 21/01/2026

    Closing Date: 21/02/2026

    Job Type: Permanent - Full Time

    Location: Wingfield

    Job Category: Administration

    PART OF THE CFC GROUP OF COMPANIES – Think Safe Act Safe.

    Job Description

    The following role supports a fast‑paced and customer‑focused Service Administration team. You will ensure all service‑related documentation is completed accurately, efficiently, and in line with our standards.

    About the Role

    Join our team as a Service Administrator supporting our Wingfield brand. In this fast‑paced and customer‑focused environment, you'll ensure all service‑related documentation is completed accurately, efficiently, and in line with our standards.

    Key Responsibilities

    • Support the Service Manager and Service Supervisor by handling customer calls, asking the right questions to enable accurate and timely responses
    • Submit all warranty repair orders within 14 days of job completion
    • Manage the full invoice‑processing workflow, including opening and closing service jobs
    • Raise and process Purchase Orders, ensuring timely approval for payment
    • Prepare customer quotes using the Reynolds & Reynolds system
    • Liaise with sublet contractors to coordinate work and confirm service details
    • Allocate technicians' hours to repair orders accurately
    • Complete weekly timesheets and maintain organised, up‑to‑date filing
    • Proactively identify and recommend process improvements
    • Ensure all tasks comply with relevant OH&S requirements

    What You'll Bring

    • Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
    • Demonstrated experience providing administration support within a mechanical or technical service department
    • Confident communication skills with the ability to liaise effectively with internal teams and suppliers
    • Experience using the Reynolds & Reynolds system (highly regarded)
    • Ability to generate service reports and interpret system data
    • Commitment to following company policies and working to high accuracy standards

    Why Join Us

    • Competitive salary based on experience
    • Ongoing professional development and training
    • Reward and recognition programs
    • Family‑owned and growing business with career growth opportunities locally & nationally
    • Employee assistance and wellbeing program for you and your household
    • Stable employment and long‑term career opportunities
    • Employee discount program through Maxxia and Samsung
    • Novated Lease options
    • Discounted health insurance through HBF

    #J-18808-Ljbffr

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