Medical Secretary/administrator - Nottingham, United Kingdom - Tudor House Medical Practice

Description

The following are the core responsibilities of the Medical Secretary/Senior Admin.

There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Typing letters, reports and associated documentation as required b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently c.

Manage all enquires in an effective manner d. Maintain an accurate referrals database e. Process letters as requested in a timely manner and in line with practice standard operating procedures. f.

Scanning of patient related documentation and attaching scanned documents to patients healthcare records g. Input data into the patients healthcare records as necessary h. Process referrals using the electronic referral system (ERS) i. Process requests for information i.e.

SAR, insurance / solicitors letters and DVLA forms. Completing all factual data before submitting to GP for opinion/sign off. j.

Work closely with the Reception/Admin team to administer recall processes to invite patients for reviews ensuring attendance and/or liaising with clinicians to consider alternate pathways for patients who do not/cannot attend.

k. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately l. Manage all administrative queries as necessary m. Carry out system searches as requested n.

Maintain a clean, tidy, effective working area at all times o.

Support all clinical staff with general administrative tasks as requested In addition to the primary responsibilities, the medical secretary may be requested to:
a. Partake in audit as directed by the audit lead b. Support reception and admin staff, providing cover during staff absences and undertaking administrative duties as required c.

Complete opening and closing procedures in accordance with the duty