Onboarding & Customer Success Associate - North West London, United Kingdom - Cherry Pick People

Cherry Pick People
Cherry Pick People
Verified Company
North West London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

REGION:

- london-nw
SALARY:


JOB TYPE:
Permanent


REF:
TR5194


North West London & Hybrid Working

Monday to Friday, 09:00 to 18:00

£27,000 to £30,000
Out of this world benefits include private healthcare, enhanced pension scheme, opportunity to work overseas and plenty more
Fancy working for an innovative and award-winning Proptech company, shaping the industry?
Who they are?


Since their launch in 2015, they have a fast-growing presence within the UK market and exciting plans for further global expansion as a result of a recent acquisition by a leading provider of ERP software and digital solutions for the European property industry.


Your responsibilities:


  • Leading customers throughout the onboarding process ensuring they are well equipped and trained up to use the software
  • Upselling to existing customers to ensure revenue goals are met (and surpassed) through encouraging addon sales and upgrading accounts
  • Identifying system issues and working with the development team to resolve them in accordance with their SLA.
  • Owning customer accounts as the main point of contact, managing customer relationships and tracking customer usage
  • Building relationships with customers to increase lifetime value and reduce churn

Who you are?

  • A graduate with at least 2 years of experience in a client centric role preferably with some onboarding experience
  • Ability to develop strong client relationships, manage expectations, and critically problemsolve
  • Good timekeeping skills, ability to prioritise and work within tight deadlines
  • A person that can confidently interact with people; over the phone, online or facetoface as well as delivering presentations
  • A high level of emotional intelligence
  • An interest in developing into a relationship manager and being responsible for our largest and most complex account
  • Proficient in all Microsoft Office
Please get in touch with Tas Habib today to discuss your future career -REF: 5084


Diversity, Equity, Inclusion and Belonging (DEIB)


At Cherry Pick People, we're committed to cultivating an environment and placing individuals at companies that promote diversity, equity, inclusion and belonging.

We are a global community, and we believe our unique qualities should be celebrated because they are critical to our innovation and relationships.

It's essential that you are comfortable to be your authentic self each and every day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.

Inclusion isn't just an initiative for us at Cherry Pick People, we strive to embed it within our culture and values.


REF:
TR5194
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