Customer Experience Specialist - London, United Kingdom - MBA Group
Description
Our Client, a leading car dealership group are currently looking for a
Customer Experience Specialist to join their business based out of their
Toyota Enfield Dealership.
This is a fantastic opportunity for an experienced customer service professional to make their first move into a premium automotive dealer group.
Customer Experience Specialist
- Executes the Customer Retention Programme within their centre, to grow the active customer base, improve retention and increase customer lifetime value.
- Contacts the customer base on a regular basis to build customer loyalty.
- Books in appointments for the sales team and follows up on outcomes with the team and customers.
- Actively manages and tracks the pipeline of leads.
- Manages customer finance renewal cases, including early settlements and closed cases.
- Works closely with the Group Renewals Manager, who is responsible for leading the overall approach to customer retention.
Customer Experience Specialist
- Have exceptional customer service skills
- Experience working within retail sales, hospitality or premium customer service roles
- Be a dynamic and personable individual who is willing to learn
- Possess excellent communication skills
- Have a proactive and independent nature
About the Company
- Excellent basic salary of £35,000 p.a.
- Ability to progress through internal promotion
- Excellent benefits package, including life assurance, healthcare, and company car schemes
- Manufacturer based training and accreditation
About Our Client
Our client is a leading car automotive dealership in the UK specialising in Japanese brands, they currently employ over 500 people across 11 retail dealerships and are looking to expand even further.
What's Next?
Salary:
£35,000.00 per year
Work Location:
In person
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