Administration Assistant - Redhill, United Kingdom - Morgan McKinley

Morgan McKinley
Morgan McKinley
Verified Company
Redhill, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
The main focus of the role is the administration behind the resolution of customer complaints, day to day duties will include:

  • Acknowledging all complaint queries within 24 hours
  • Issuing letters to open complaint customers
  • Sending 8 week letters to open complaint customers
  • Managing Trust Pilot link to all complaint customers that have had a complaint resolved
  • Monitoring the refunds outstanding with Complaints
  • Assessing the credit adjustments outstanding with Finance, that relate to Complaint
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
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