Public Area Attendant - London, United Kingdom - RAFFLES

RAFFLES

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Come and join us in bringing the Raffles experience to London
The Raffles name is synonymous with luxury, glamour and extraordinary adventure.

Raffles London at The OWO on London's Whitehall, unites the allure and heritage of Raffles with one of the world's most historic addresses.

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

Job Description:

Reporting into the
Senior Housekeeper, you will be responsible for ensuring the cleanliness and orderly presentation of assigned public areas and maintaining a positive overall impression of the hotel according to the Raffles London procedures and standards.

Supporting and working closely with the Senior Housekeeper and the Assistant Executive Housekeeper overseeing all aspects of public areas cleaning on the front & back of the hotel and the residences.

You will work in close contact with other departments throughout the Hotel and the Residences to ensure a smooth and consistent service, surpassing the guests' expectations.

Specifically as the Public Area Attendant:

Follow the daily task list of maintaining the Hotel and the Residence public areas,
Being intuitive by adapting the frequency of cleaning according to the number of guests in public areas
Clean public areas, restaurant, guest, and staff toilets according to the Raffles Standard Operation Procedure,
Use the appropriate cleaning chemicals on all surfaces as per the Raffles SOPs,
Perform all duties with care towards our guests always ensuring upmost guest satisfaction,
Interact with guests in a caring, respective and positive manner,
Assist the guest proactively,
Be flexible according to the business needs

What are we looking for?

Recent experience within luxury wellness or a similar role
Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation
Proven track record of surprising and delighting guests to provide exceptional service
Able to work within a team
Ability to multitask and remain calm under pressure
Professional and wellgroomed
To be detailoriented
Ability to communicate clearly and efficiently in English, both verbal and written.

Additional Information

Why join our Raffles team?

You will be offered a competitive salary
28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years
Length of service awards for every year of service
We offer Life Assurance to all our colleagues
Enhanced sick pay
Enhanced maternity, paternity and adoption pay
Free dry cleaning for uniform and an allowance for personal items
Season ticket loans and cycle to work scheme
Colleague gifting to celebrate special occasions
Paid days off to move house or give back time to a charity of your choice
Internal learning and development programmes tailored to you
Funfilled events, whether that's a pub quiz, team run or festive party.
Employee benefit card offering discounted rates of up to 30% at Accor worldwide
Worldwide development opportunities across Accor's extensive brand portfolio