Mobile Service Engineer - Edinburgh, United Kingdom - Atalian Servest

Atalian Servest

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Would you be interested to join a leading facilities management company with a reputation for excellence?
Atalian Servest is currently recruiting for a Mobile Service Engineer - Mechanical Engineer (Plumbing bias) manned site to join our passionate and driven team in Edinburgh

Reference:
TS/CR/16-11/726/1

Job Title:
Mobile Service Engineer - Mechanical Engineer (Plumbing bias) manned site

Salary:
Competitive

Working Hours:
Monday,Tuesday,Wednesday,Thursday,Friday - 08:00 - 16: hours per week

Location:
Edinburgh - _Applicant must have the right to work in the UK_

Your primary responsibilities will include:

Technical

To undertake maintenance duties as required to making sure all reports are accurately completed within specific timescales
To provide a flexible approach to working practices within the maintenance team which could involve undertaking tasks associated with building maintenance
Ensure contractual services are delivered in such a way that it is possible to achieve agreed SLA's and quality targets
To produce accurate documentation as required and to keep uptodate records of statutory inspections e.g. L8 documentation, etc
Undertake minor quoted works from initial outset, through installation to completion as required whilst completing all required test certification
To undertake PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are met
To provide emergency callout response for the client as required and work as part of a call out Rota
To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met
To provide a professional service and represent the company in a way which ensures customer satisfaction
To take a proactive approach to client liaison and ensure that concerns are dealt with or relayed to management as necessary
To be fully aware of contractual requirements and customer needs always
Working in a safe manner always, complying with current Health & Safety legislation and Atalian Servest H&S policy

Customer

Developing the service offering in line with customer requirements, delivering continuous improvement activities, responding to customer concerns and implementing corrective action when required
Developing and maintaining strong relationships with clients, relevant stakeholders, staff and external bodies
Developing effective communication and strong client/supplier relationships to aid business development and retention

Planning & Organising

Ensuring SLAs and measurable KPIs for all works allocated to you are achieved
Ensuring you have adequate resources to deliver the services in scope including direct labour and the supply chain to deliver the required volume of work to meet contractual SLA's
Project yourself, your team and the company in a courteous and professional manner at all times

Team

Participation in FM and Atalian Servest management meetings as required
Sharing best practices with Regional Supervisors Senior Management and the wider FM team
Working closely with colleagues across the Atalian Servest group to promote collaboration and integrated delivery of client services
Work closely with the Regional Supervisor to undertake business improvement projects as directed

Health & Safety

Helping create and maintain a positive safety culture, leading by example at all times
Ensuring all employees are aware of their obligations under the Atalian Servest Health & Safety Policy, and that work is carried out in accordance with the policy at all times
Ensuring subcontractors work in accordance with the Atalian Servest Health & Safety policy
Ensure all works are delivered in accordance with the agreed Atalian Servest processes including the production of job / projectspecific Construction Phase Plans, Risk Assessments and Method statements to ensure that works are always planned and deliveredto the highest levels of safety standards.
Ensuring that all health, safety and environmental incidents and complaints are reported and investigated and that action points arising from site safety surveys, audits, accident reports and other recommendations are successfully closed off

About You:

Good team member with excellent communications skills with all levels of the workforce
Technically qualified
NVQ or City & Guilds in the following: plumbing/mechanical services desired
Served a recognised apprenticeship
Planning skills
Clean Full UK Driving Licence
Min 3 yrs. experience working within Facilities Management
Strong understanding of Building Services Infrastructure
Strong background in Technical Facilities Management with mechanical bias
Broad knowledge of computerized FM and maintenance management systems (BMS)
The ability to work within a customerfocused environment where brand image is very important
Sound knowledge of understanding and developing safety documentation to ensure Atalian Servest / site safety procedures are always followed
Customer Liaison skills
COSHH Awareness
Full driving licence
Full disclosure is a contractual requirement

Personal Attributes

Positive and confident
Customer focussed individual with a proactive approach to working
Passionate and focused to deliver a firstclass service
Ability to work on own initiative and or as part of a team
Ability to work safely always and the ability to understand the contract and Health & Safety requirements/regulations. To lead by example to the team
To attempt to solve issues in the first instance in a manner that will not put the client's products or people at riskPossess effective communication skills with the ability to write