Customer Account Executive - Milton Keynes, United Kingdom - Network Rail

Network Rail
Network Rail
Verified Company
Milton Keynes, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Customer Account Executive (NCB)


Location:

Milton Keynes, GB


Department Name:

Network Certification Body


About Network Rail:


About Network Rail
Our passengers and freight customers are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. When you're part of our team, you matter to us and you matter to millions. Watch our video to find out more


Brief Description:


About the function


Network Certification Body (NCB) is a dynamic independent company within the Network Rail Group; we provide infrastructure and rail vehicle assessment services in the UK and European rail industry and we're growing to meet the needs of this expanding market.

We provide a comprehensive range of certification services, covering all the legislation that a rail engineering project require, and we need talented people like you to join us.

You'll develop your career whilst playing a key role in the safety of rail vehicles on the operational railway of the future.


Who are we looking for?
**A note from the Hiring Manager
We would particularly welcome applicants with experience in producing marketing collateral and managing marketing agencies.


About the role (External):


What does the average day look like?


Day to day, you will process all new enquiries through the enquiry-to-order Process (E2O) to ensure that all internal processes are adhered to.

You will assess and resolve client queries, supporting the Customer Account Managers, during the enquiry-to-order and contract variations processes, so that the client receives the proposal within the defined SLA's.

This includes producing market research and analysis to allow the Sales & Marketing team to target marketing effort, to generate new enquiries and support the delivery of the Sales & Marketing strategy.

As well as providing support to the CAMs, liaising with the Conformance Managers, to produce high quality proposals in line with the bid process, maximising proposal success rate.


In this role you will also evaluate the start and end dates in the pipeline of opportunities so that the NCB delivery function has the most up to date and correct data for all tentative resource to allow the business to accurately plan resource.

Producing weekly and periodic reports on Sales & Marketing activity and performance to support achievement of overall business objectives.

You will implement the customer feedback process for products and services delivered, gaining feedback from customers, analysing results, calculating NCB's Net Promoter score so that NCB understand how to improve their services for their customer.

Also providing support to the Sales & Marketing team in the production of sales collateral, maintaining and managing NCB's LinkedIn and website, to keep customers and stakeholders informed and engaged.

Including maintaining relationships with Rail Forums and Memberships and provide support in the facilitation of external events and NCB delivered training, to maximise the value of NCB events and memberships.


What essential skills and experiences are required?

  • Demonstrable successful experience in a customer facing role.
  • Proven excellent numerical and analytical skills.
  • Proven ability to work under pressure and the ability to successfully handle conflicting priorities.
  • Demonstrable strong interpersonal, influencing, communication and organisational skills.
  • Proven ability to manage customer relationships with a strong customer focussed approach.
  • Proven ability to multitask
  • Successful experience of working with a team

We would also like, but not essential.

  • Railway industry knowledge, including experience in the conduct of, or management of railway certification.
  • Sales experience within the rail industry

Key Vacancy Information

Duration: 15 month Fixed Term Contract

This role is a full-time opportunity, but flexible working patterns will be considered.


Location:

This role is based at

The Quadrant:
MK.

For roles based in the Quadrant:
MK, you must live within 75/90 minutes of The Quadrant.

All NCB employees work in a hybrid way and so this role will involve a mixture of working from home and the Milton Keynes office.


Band & Salary:
Band 5 £26,000 - £30,422


Hiring Manager & Resourcer:
Michelle James & Laura Taylor


What can we offer you in return?

We have a range of benefits including:

  • 28 days annual leave entitlement, plus Bank Holidays and five volunteer days
  • My Benefits our discounted online shopping site
  • A range of discounted offers including, Healthcare offers, cycle to work, healthcare club discounted membership and other benefits
  • Subsidies of up to 75% on rail and underground season tickets
  • A range of pension schemes
  • Two weeks paid reserve leave for our Armed Forces community
  • Training, development and employee assistance pr
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