Metering Coordinator - Bicester, United Kingdom - Valda Energy Group

Description

• Supporting with all aspects of Smart deployment, contacting customers to book in convenient appointments for smart installs and issuing relevant flows to Metering agents.
• Processing fallout across the deployment journey using the appropriate customer treatments to triage and rechurn sites that are eligible for smart metering but have previously failed.
• Investigate and resolve all actions associated with post install processes, ensuring that meter read performance across the smart capable portfolio is meeting business and industry expectations.
• Responding to and actioning outputs across the SMETs metering portfolio, ensuring that management of smart alerts, services requests and firmware requirements are processed in a timely manner.
• To be the first point of contact for internal stakeholders, supporting with technical Metering queries and customer escalations, whilst ensuring that the meter point is fit to bill.
• Validation and closure of all site visits associated with Siteworks messages across both electricity and gas metering points.
• Processing incoming data flows from Metering agents to support processes such as:
• Missing Meter Details
• Comms issues at site
• Site visit outcomes
• Agent appointment mismatches

• Flexible in absorbing sudden changes in priority, remaining focused on deadlines and enjoy being at the centre of a busy and fast paced environment.
• Resilient and audacious in maximising appointment booking opportunities with customers selling the benefits of smart meters whilst effectively handling objections / customer opt outs.
• A passion to learn and develop knowledge across meter types, third parties and industry bodies
• Experience in working across AMR and SMETs meter points for both gas and electricity products.
• A principal understanding of Metering third parties (MOPs/MAMs) and Smart Metering stakeholders such as the DCC & SEC
• Ability to work towards defined targets and clear objectives in a fast pace environment
• Relentless in pursuing improvement, bringing others along the journey with them
• Good communication skills both verbally and in written form
• Effective at building relationships with internal stakeholders and customers

• Good understanding of the orchestration and service request management within the SMETs meter industry
• Experience in working to set targets in a sales led environment
• Experience in working alongside metering partners such as MOPs / MAMs / DCC etc
• Strong excel knowledge

• Competitive Salary
• 10% annual performance related bonus
• Onsite parking
• Pension contribution
• Holiday Purchase scheme