Hotel Night Porter - London, United Kingdom - The Rathbone Hotel

The Rathbone Hotel

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position
Front Office Night Porter

Scope of Work
To maintain high standards within all department as defined by the department's Operating Standards
To ensure guests' needs are met and exceeded in a professional and friendly manner, ensuring total guest satisfaction.

Report To
Night Manager/ Reception Manager/ F&B Team Leader

Main Duties

Operational Responsibilities
Guest Service

To ensure that all the guests receive excellent customer service in accordance with hotel standards.
To be demanding and critical to service standards as well as hygiene standards.
To constantly aim to please our guests with a 'can do' approach.
Project professionalism, friendliness and helpfulness.
Manage guest queries in a timely and efficient manner
Learns guest names and personally recognise our regulars

Product

Ensure & Maintain cleanliness in all areas.
Prepare and serve all food and drinks consistent with the hotel's standard food and drink recipes.
To report any maintenance issues in the workplace to your manager and maintenance.
Be knowledgeable of all the SOP's, Risk Assessments, Hygiene standards, products and services that the hotel provides, projecting confidence and professionalism.
To ensure that all food and beverage presentation and quality exceeds guests' expectations.
Assist with deliveries, restocking, breakfast buffet set up and baking and replenishment of food and beverage inventories and supplies.
To have full knowledge of all menu items.
Ensuring no damage to Hotel property when cleaning, paying attention to avoid stains, tears, and hairs
Ensure all cupboards are closed and work equipment and Chemicals are used according to the correct procedures
To carry out any reasonable duties and responsibilities as assigned and action all reasonable requests in a timely manner.
To carry out 90 minute full floor walks throughout your shift
Clean public areas using the correct cleaning equipment and cleaning materials.
Maintaining strict control of keys
Full knowledge of how to clean a guest bedroom, attend to minor maintenance requests and to assist with all guest requests.

General

Report to your manager or Night Manager at the end of every shift when she/he is on duty. Ensure all duties have been completed.
Ensure that the Shift checklist is completed daily according to standards.
Ensure all daily reports have been updated On and Offline.
Abide by all laws and permitted hours for serving alcohol to resident and non resident guests.
Assist in other areas of the hotel and its other properties as instructed
Assist Team with spring clean and moving furniture
Use hazard warning signs as and when required
Ensure all products are replenished
Ensure all rubbish and waste is disposed of safely
To report any lost and found according to the lost & found procedures
Knowledgeable and comply with all Statutory Regulations:
fire and emergency procedures
Hygiene regulations
Health & Safety regulations

- safe lifting and carrying techniques
- manual handling
- use of protective clothing
- use of hazard signs
- use of detergents and cleaning products
- maintenance procedures and quality control

Security procedures
Be an excellent people person, showing respect for customs and culture.
Assist other departments where necessary and maintain good working relationships

Personal Qualities

Personal presentation, punctuality and initiative.
Customer care
Effective communication
Team player
Flexibility with regard to working arrangements

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This Job description is intended to describe the general nature and level of work performed by the Housekeeping Porter. This is not an exhaustive list of all duties and responsibilities and the Management reserves the right to amend and change responsibilities to meet business and organisational needs as necessary._

Job Types:
Full-time, Permanent

Salary:
£24,495.00 per year

Benefits: