Supervisor - Lyneham, United Kingdom - Serco Plc

Serco Plc

Verified Company

Lyneham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts.

VIVO embodies both experience and innovation.

It combines Serco's comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS' market leading FM, energy, asset optimisation and regeneration capabilities.

Permanent

Full time

Mon - Fri

40 hrs

One week in 8 on call

Up to £38,000 per annum + Corporate Company Benefits

Location:
Warminster

Key Purpose:

This is an exciting opportunity for an organised and motivated Works Supervisor to join the VIVO team. To oversee the day-to-day delivery of the Housing Maintenance service.

This role reports to the VIVO Delivery Manager; experience of managing a technical and compliance function in property maintenance and projects contract is a must.

The job will require travel, a company van will be provided for this travel.

Key accountabilities:

To manage the daytoday operations, delivering a diverse and complex range of responsive repairs and associated work streams.
Manage a team of up to 5 people
To provide strong and effective leadership to the team, ensure staff are effective in their roles, supported and motivated.
To develop the service and individuals to achieve a highly organised operational delivery.
To work collaboratively with colleagues, delivering on customer, operational and financial targets in line with the business plan.
To manage subcontractors supporting the delivery of works, ensuring high levels of quality and satisfaction.
To meet KPI performance and customer satisfaction targets for the service area as defined by Vivo SLAs.
Undertaking site audits relating to H&S compliance, quality, FFF and customer service.
Implementing best practices to reduce waste and downtime.
Monitoring of jobs per day and trackers to ensure maximum output per trade per day.
Troubleshooting where necessary.
Undertaking of toolbox talks and site inductions.
Close liaison with the Delivery Manager to manage poor performance, sickness, and holiday cover.
To act as first point of contact in OOH escalation process

Qualifications:

Full UK Driving Licence
HNC or equivalent qualification or experience.
Level 2 diploma or equivalent e.g., NVQ in a maintenance trade.
Extensive leadership, communication, and people skills.
Experienced in contract management and Schedule of Rates.
Excellent IT skills.
Customer Service Experience.

Experience:

Previous experience as a repairs and maintenance supervisor in Housing.
Experience in managing a multi discipline delivery team.
Health and Safety training in various relevant areas. E.g., Permit to Work, Risk Assessment and Method Statement training or experience.
Understanding of relevant regulatory and legislative requirements and British Standards.

What we offer