Client Service Administrator - Newburn, United Kingdom - BMC Recruitment Group

BMC Recruitment Group

Verified Company

Newburn, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client is one of the UK's most innovative financial services groups.

The group as more than 400 employees and are now looking for a Client Service (D2C) Administrator to join their team.

This is a full-time permanent position to join a busy client servicing team on the Investment platform.

You will be the first point of contact for our financial advisers and end clients to provide updates and guidance including but not limited to trades, direct debits, withdrawals, internal transfers, adviser fees and death claims.

Our client offers a great flexible working from home policy and career progression.

Salary remuneration is £28,672 inclusive of a bonus.

Key Accountabilities

Demonstrate good product knowledge within the department.
Adhering to best practice procedures in all aspects of investment operations related tasks as defined by the firm.
Demonstrate prompt, efficient and accurate customer service to our advisers and clients
To identify and assist in the development of team improvements within the department.
To assist in ensuring that both service & quality targets are met within the business line to make certain that excellent customer service is provided/maintained
Proactively liaise with the team and team leader as required

Please note in addition to the functions above, employees are required to carry out such other duties as may reasonably be required by the business.

Duties/Responsibilities

Answering incoming and making outgoing calls to build relationships with advisers and clients
Maintenance of internal records
Quality Checking
Dealing with queries and help resolve complaints cases generated within the team
Take ownership of problems / issues and see through to the end doing whatever research is deemed necessary
Liaising with other teams and the wider business to maintain standards
Participate in daily/weekly/Monthly meetings
To undertake any additional tasks that could be reasonably expected of you when required

Job Requirements

At least 2 years previous experience within a customer service role
To have a genuine passion for providing an exceptionally high level of customer service
Can deal well under pressure
Able to work at a fast pace whilst ensuring accuracy and maintaining attention to detail
Able to demonstrate ownership, responsibility and accountability
Have good organisation skills with a logical approach to delegated responsibilities
Able to assist with developing a culture of high standards, excellent quality and customer responsiveness
Able to develop administrative processes
Be proactive, having drive and commitment
Team player who is able to communicate effectively
Has a cando attitude and takes pride in your work
Knowledge of MS Office products, such as Excel and Word