Customer Success Executive - London, United Kingdom - Sensat
Description
Who we are, what we do:
Sensat is a visualisation platform enabling better collaboration and decision-making for all project teams involved. By collecting and delivering infrastructure data, our platform translates the real world into a digital version. We unlock the programme information that matters and put it into the hands of those that need it.
Sensat is helping to create a new experience within Infrastructure delivery where teams can align around constraints, make more confident decisions, and ultimately minimise mistakes and rework.
To date, Sensat has been used to drive effective decision-making across project teams on over $250bn of complex infrastructure delivery.
Our team are experienced operators who have built, led, contributed to and learnt from some of the most well known scaling success stories in global tech.
Our management team has led multi-billion dollar exits in the construction/tech sectors at companies such as Google, Amazon, Oracle, McKinsey, Microsoft and Palantir.
We're aligned by purpose, equipped with transparency and enabled by agency.The result is one of the most attractive and rewarding benefits for high performers that we can offer; the chance to work with purpose alongside talented and committed peers.
We are looking for people that want to solve problems that matter with people that care.The role:
As a Customer Success Executive at Sensat, you'll be our customers' liaison, assisting them with training, onboarding, and providing support whenever they need it.
You'll collaborate with your colleagues in the Customer Success team to develop comprehensive success plans, but rest assured, you won't be solely responsible for ensuring customer satisfaction.
Working independently, you'll focus on improving the user experience, deepening your understanding of customers, and streamlining the team's processes.
The best part? There's room for growth, and you'll have the autonomy to explore new strategies and learn in a professional, supportive environment.
What you'll be doing:
- Onboard and train new users to successfully use Sensat and make sure that they can't imagine life without it
- Build strong relationships with customers by understanding their challenges and translating them into Sensat solutions and workflows.
- Provide proactive customer support and guidance on best practices. Address common questions about our products and services. Troubleshoot issues and escalate complex problems.
- Monitor customer usage and engagement to identify atrisk customers or growth opportunities. Share insights with customers and internal teams.
- Develop customer relationships and act as a trusted advisor to drive further usage and expansion of our platform. Identify and communicate new solutions to meet evolving needs.
- Maintain a high level of product knowledge. Be a guru. Stay up to date with the latest features and integrations to effectively support our customers and identify opportunities.
- Assist with other customer success initiatives like customer communications, documentation, reporting, and projects.
- Advocate for users within Sensat and facilitate crossfunctional collaboration
- Participate in team and crossfunctional projects
- Report internally and administration consistently in Hubspot, Notion, and Intercom.
What you'll bring:
- Experience in a customerfacing role
- A customerfirst mindset with a passion for helping others achieve their goals
- Experience working in a crossfunctional or team capacity as well as the ability to work independently
- You'll get lots of training but it would be a help if you've used Google Workspace, Microsoft Office, CRM software, etc.
- You'll definitely have strong communication, interpersonal, and problemsolving skills and the ability to explain technical information to nontechnical people.
- An enthusiasm for problemsolving, with the ability to assess situations, anticipate needs, and suggest solutions for customers.
What we'll bring:
- 4Day Week that's right, we don't do Fridays round here
- 22 Days Holiday (not including bank holidays or Fridays)
- The ability to Work from Anywhere
- Experienced, fun and friendly team with a wealth of knowledge to share
- Freedom and responsibility from day 1 to forge your own path
- A brand spanking new Mac and a WFH budget to set up your own space just how you like it
- Regular inperson social events in the last few months we've had a casino night, cocktail masterclass, gospel choir, pub quiz, karaoke contest and of course Senfest
- Dogfriendly office with a fully stocked bar
