Customer Service Administrator - Old Trafford, United Kingdom - PropCall

PropCall

Verified Company

Old Trafford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Overview:

PropCall are a specialist call handling service for the property management industry.

We provide telephone answering services for small and medium-sized enterprises in the property sector, handling calls on their behalf 24/7.

Overview:

Reporting to the Customer Service Co-Ordinator, the Customer Service Administrator is responsible for handling inbound calls during the daytime operation between 9-5.

The Customer Service Administrator will be responsible for providing the highest-level of customer service, whilst ensuring each call is handled in a timely and effective manner.

Key Responsibilities:

Handling inbound calls, tailoring each call to the needs of the individual client.
Proactively processing each inbound call.
Ensure all call notes are recorded accurately in a clear and informative manner.
Present a professional company image on behalf of our clients.
General customer service and administrative tasks.

Preferred Skills & Education:

Experience within the customer service industry.
Experience within the hospitality industry.
Experience within the Retail industry

Personality & Characteristics:

Excellent communication skills, both verbal and written.
Customer focussed attitude.
Good listening skills.
Polite and friendly.

We offer excellent opportunities for development and progression, always favouring our existing colleagues for internal vacancies. As a fast growing company, you could contribute & influence our direction as a great place to work.

Job Types:
Part-time, Permanent

Pay:
£11.44 per hour

Expected hours: 20 per week

Benefits: