Customer Care Adviser - York - Threeuk

    Threeuk
    Threeuk York

    22 hours ago

    Default job background
    Description
    About Us

    Three UK is a leading mobile network that enables life-changing connections. Our brand represents the strength of our network and our commitment to providing better connectivity every day for every customer.

    We were founded in 2003 with a mission to challenge the mobile industry. Today, we cover 99% of the UK outdoor population with our combined 3G and 4G network and carry 28% of mobile data traffic in the country (Enders Analysis). With more spectrum exclusively dedicated to 5G than any other UK mobile network, our customers can expect an outstanding experience when using the next generation of mobile technology.

    • We understand each customer's needs and tailor our services to meet them.
    • We set high standards for coverage, reliability, and customer care.
    • We strive to solve queries quickly and provide amazing experiences that make people feel good.
    • We achieve personal and store KPIs by matching our products and services to customer needs.
    • We drive customer experience by engaging in great conversations and ensuring they leave satisfied.
    • We offer solutions to customers with general mobile or network queries.
    Job Benefits
    • A competitive hourly rate of £12
    • A brand new smartphone on an Unlimited data plan
    • An on-target bonus of 25%, paid out monthly based on store performance
    • Individual bonus accelerators for high performers
    • Great discounts through our Perks at Work scheme
    • Excellent training courses and career development opportunities
    What We Look For
    • Experience in a customer-facing role
    • Strong communication skills
    • A willingness to learn and grow
    Our CultureWe value diversity and inclusion, supporting one another as we deliver for our customers. We are a Disability Confident Committed Employer, committed to creating an inclusive environment throughout the interview process.
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