Customer Service Executive - Norwich, United Kingdom - Atkinson Moss

Atkinson Moss
Atkinson Moss
Verified Company
Norwich, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Calling all Customer Service enthusiasts


Atkinson Moss are delighted to be working alongside their ward winning client who provide a lifesaving service across the United Kingdom and Republic of Ireland, in recruiting for a number of Customer Service Executives.


Role Responsibilities:

  • Talking to new and existing customers via inbound calls and web chat enquiries
  • Explaining the service, and acting as an adviser, to help customers select the correct package
  • Contacting customers to ensure their records are up to date.
  • Achieving the expected call quality & sales related targets
  • Meeting and exceeding personal and team targets, actively converting customer queries into orders.
  • Upselling additional products and services.
  • Learning about new and existing products and the USP's of each so that products and services can be tailored to customers depending on their individual needs and requirements.

Skills and Experience:

Whether you are looking to step into the office environment for the first time, or fully experienced in this type of setting, Atkinson Moss would love to hear from you if you meet the following criteria:

  • Excellent people, listening and communication skills, written or verbal
  • Friendly and professional telephone manner
  • Good standards of literacy and numeracy
  • Good basic IT skills
  • Fantastic work ethic


The roles are being offered on a permanent basis working a 37.5hr week, although part time working hours will be considered.


Opening times are 7am to 10pm (7.30am - 9.30pm at weekends) with the requirement to work one weekend day (Saturday OR Sunday) in every 3 weekends.

Applications will be considered for anyone who cannot cover the full working hours but are able to work moreof the early or late shifts for balance.

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