Senior Account Handler - Newmarket, United Kingdom - The Benefact Group

The Benefact Group

Verified Company

Newmarket, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Working hours:35 hours per week, Monday to Friday

Duration:
Permanent

Location:
Newmarket

About the role:

We are looking for a Team Leader to join our Newmarket based team.

The role holder will lead a dedicated team of account handlers and effectively manage the insurance business for Lycetts existing clients.

They will be responsible for the support of business development through the provision of quotes and cross-referrals as well as working collaboratively with senior account executives and account executives to provide the management of their client and prospect accounts.

Key responsibilities:

To lead, manage and develop a team of account handlers
Complete regular 121's and appraisals for a team of account handlers
Delegate workloads across the team
To prepare renewal schedules and contact client prior to renewal within compliance manual timescales
Answer incoming new business enquiries and prepare new business quotations
Negotiate alternative quotes prior to renewal dates where appropriate
Deal with all documentation, invoices, credit notes, etc. ensuring a smooth and troublefree renewal for the client
Develop business opportunities including identification of opportunities for crossreferrals
Handle claims efficiently and within regulatory timescales time scales
Act inline with client requests and delivers beyond expectations
Comply with file management, compliance procedures and FCA guidelines
Foster good relations with insurance companies
Ensure that the Lycetts' delegated authority under agency agreements is not exceeded
Operate an effective credit control system and report as required

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Knowledge, skills and experience
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Previous experience in managing a team
Previous broking experience preferably specialising in property and liability insurance / farm and estate
Knowledge of wide range of commercial insurance products and companies
Experience in obtaining quotes and placing business
Good confident customer skills both written & oral
Good negotiating skills and the ability to build good relationships with both clients and insurers/underwriters
Good organisational ability

What we offer
***:

A competitive salary
Let's discuss it
Flexible and hybrid working available upon successful completion of probation
Competitive Personal Pension
Annual Bonus scheme (Discretionary based on individual and company performance)
Life Assurance cover up to 4 x salary
25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years' service respectively)
Career development opportunities with funded support and financial incentives for all professional qualifications.

About us:

Committed to making a difference:

We think that people are looking for something worthwhile in a company beyond the workplace.

Our employees are encouraged to take at least one day a year to help a charity of their choice, offering practical and professional support, as part of our MyGiving programme.

Our staff know how to work hard but also how to enjoy themselves We pride ourselves on creating an appropriate work-life balance, valuing wellbeing, flexibility and being part of a team.