Customer Experience Executive - Sunderland, United Kingdom - TROO LTD

TROO LTD

Verified Company

Sunderland, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview.

We are looking to grow our highly successful business based from our head office in Sunderland and are recruiting for a Customer Service Advisor in the b2b Energy sector.

This role is a critical part of the business, as you are responsible for managing both the administrators and customer experience team

This role requires a person who is extremely customer focused. Experience in a similar role is essential.

The Role.

Managing a portfolio of customers: assisting with queries, complaints and driving customer service excellence
Ensuring SLA deadlines are met
Dealing with customer queries in line with the business values
Working with members of the senior management team

About You.

Can manage your own workload/Diary
Selfmotivated and have a passion for success
Ability to work under pressure when needed
Excellent communication skills professional and articulate
Ambitious character, driven and passionate
Computer literate: Word, Excel, outlook etc
An ability to work in fastpaced, selfdirected, professional environment
Team Player

Package.
- £24,000

We promote a work life balance Monday to Thursday 9am5pm, Friday 9am 3pm
Sunderland Doxford park near public transport and onsite parking

Benefits.

Total of 28 days holiday with all bank holidays off, never work evenings or weekends
On-Site Parking
The opportunity to study for registered qualifications
Discounted corporate gym membership at David Lloyd Clubs (Luxury gym, swim, and racquet club)
In house training team
Birthday off paid

Salary:
£24,000.00 per year

Schedule: