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Client Onboarding Executive - London, United Kingdom - Giig Hire

Giig Hire

Verified Company

London, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Client Onboarding Manager

Client:

Our client is one of the leading providers of advanced technological solutions and intelligent marketing tools exclusively designed to drive footfall and enhance customer loyalty within the hospitality and leisure sector.

Role:

In this pivotal role, you will play a critical role in assisting and nurturing a diverse range of clients operating within the hospitality and leisure industry.

This encompasses nightclubs, bars, pubs, restaurants, events, cafes, hotels, bowling alleys, activity-based enterprises, and festivals.

Collaborating intimately with the Head of Client Services and the Account Management team, you will orchestrate the seamless onboarding of clients, ensuring an unparalleled experience aligned with our commitment to excellence.

Desired Profile:

Experience in similar roles such as account management, business development or customer/client onboarding is preferable.

Responsibilities include:

Preparing bespoke systems for clients (all training will be given, and no prior experience is required)
Ensuring the timely and successful delivery of our solutions, according to customer needs and objectives
Clearly communicating progress with customers
Listening to customer's needs, tailoring the system specifically to them
Assisting with challenging client requests or issue escalations as needed
Clearly communicate with the build team to progress the new system build in a timely manner
Reaching monthly targets
Travelling to meet clients face to face

Knowledge & Skills:

Proven customer service experience
Experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
Experience delivering clientfocused solutions to customer requirements
Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
Excellent listening, communication and presentation abilities
Strong verbal and written communication skills
Startup mentality as the role evolves

Remuneration & Additional Perks

Competitive Salary that is dependent on the skill sets and experience you have to date.
Company phone and laptop are provided.
This is a remotebased position that requires 1 week's training at their London office and must attend biweekly meetings thereafter. You can attend the office as much as you like.

Salary:
£30,000.00-£35,000.00 per year

Benefits: