Desktop - Trade Floor Support - London, United Kingdom - Infoplus Technologies

Infoplus Technologies

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Company Description

Infoplus Technologies UK Limited is a global IT services company focusing on Enterprise solutions and integration services consulting (SAP/Oracle), software development, product solutions for education segment and IT consulting services offering outsourcing solutions to enterprises worldwide.

Since inception, ITL has focused on a principle to maximize output for its clients and partners through cost-savings,enhancing productivity and quality.

Job Description:

Key responsibilities:

Day to Day processing of Incident tickets / Requests via Service Now in an ITIL aligned environment.
Deliver a focused client service through adhoc troubleshooting and problem solving for end user queries / incidents
Identifying, troubleshooting, and responding to emergency situations impacting live trading
Escalating problems proactively and ensure all users are kept aware of issues and their development.
Collecting and reporting errors and improvements to appropriate teams
Provide high level support of the Microsoft Environment
Windows7/10, Office 2013/36
Support and troubleshoot issues with technologies including but not limited to:
Proactively monitoring Key business desks and providing a solution/root cause analysis in collaboration with Technology groups
Activating and troubleshooting mobile devices (Android, iPhone, iPad, DBiOS)
Extensive intrabank liaison, especially with the business areas. Indepth knowledge and ability to support of Market Data Services, Trading Systems and Market Feeds, specifically Bloomberg and Reuters, and other inhouse Apps.
Assist with upgrades and deployment of new software and hardware
Installation/Decommissioning of hardware (workstations / printers / phones / dealer boards) and all associated IMAC activity via request management.

You will have:

Demonstrable experience in IT in large corporate frontoffice environment, specifically in Desk side for Trade floors and Investment Banking in the Financial Services industry.
Strong client facing skills and able to work under pressure and to competing and tight deadlines
Experience of using industry standard tools for user and end point management.
ITIL and best practice service context.
Good analytical/trouble shooting skills.
Demonstrate a strong work ethic
Basic Project management skills
Able to work onsite in a shift pattern between 7am 7pm (Monday
Friday ) and participate in ad hoc weekend working

Qualifications:

Windows 7/10 Operating systems, Mac OS, iOS
Office 2013 & Microsoft 365 Apps for Enterprise.
Workstation/Desktop hardware, Printers and Thin devices. Trader voice equipment such as dealer boards.
Microsoft end point manager, using PowerShell scripts and Microsoft installer
Server based computing (VDI) troubleshooting

- iPhones, Android, and mobile devices