Senior Engineer Technical Support – Routing - City of Edinburgh, Scotland, United Kingdom - Ciena

    Ciena
    Ciena City of Edinburgh, Scotland, United Kingdom

    2 days ago

    Default job background
    £80,000 - £110,000 per year
    Description

    Ciena prioritizes a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging.

    Role Overview

    • We seek an Engineering Technical Support (ETS) Engineer to solve complex networking problems and support customers.
    • This role acts as a conduit for customer and field escalations into R&D team for resolution, validating software builds that resolve service impacting defects.
    • The ETS Engineer works closely with engineers from embedded software, testing, network management software, and hardware to diagnose, resolve, and test cohesive end-to-end solutions.
    • They coordinate with test and development teams as needed.
    • The ETS Engineer ensures software meets standards and functional requirements, making recommendations where applicable.
    • This role involves working on market-leading technologies such as Distributed Network Function Virtualization Interface (DNFVI), Software-Defined Networking (SDN), vRouter/vSwitch, and next-generation leading-edge/core routers and switches in a virtualized, micro-services oriented, container-based system architecture.

    Why is this Role Important?

    • Ciena's software and hardware technologies are deployed in Global Networks, Private and Public Cloud Solutions, 4G/5G communications, and SD-WAN.
    • Timely delivery of products to customers is essential; ensuring high-quality products that meet customers' requirements is paramount to Ciena's success.

    Work Environment and Teams

    • R&D Software and Product Validation teams for Ciena Networking products
    • Field Support teams
    • Customer Accounts team
    • PLM and Product Architects

    Requirements

    • 5+ years of experience with Bachelor's/ Master's degree in Computer Science (or equivalent).
    • A strong background in Routing, Switching or SDN/NFV or 5G experience is required.
    • Experience in developing automated tests using Python and other industry-standard tools and frameworks is necessary.
    • Proficient troubleshooting and problem-solving skills are essential.
    • Hands-on experience on real-world topologies in at least three of the following domains: Ethernet/MPLS/ IP Routing, (BGP/ISIS/OSPF)/RSVP-TE/NFV.
    • Exposure to technologies like L3VPN, L2VPN, EVPN and Segment Routing is beneficial.
    • Desirable to have experience on NFV, Docker containers, Virtual Network functions (VNF), Hypervisor, software function chaining, Virtual Switch (OVS).
    • Network Management Systems including knowledge of Netconf, SNMP & MIBs are required.
    • Test equipment experience such as Ixia, Spirent, Network emulators, Juniper/Cisco products is advantageous.
    • Motivated individuals with strong commitment to product excellence are sought after.
    • Excellent written and verbal communication skills are essential for collaboration with multiple teams across geographically diverse areas.
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