Customer Service Agent - London, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The role will be based in Central London and the company are looking for a Customer Service Agent to join their team that specialises in retail.

This will involve being the first point of contact for customers.

Client Details

A global retail company in the heart of London looking for a Customer Service Agent to join their fast growing team with lots of good company benefits.

The company is trusted worldwide for our impeccable production standards and thorough quality controlin the retail industry.

Description
As a Customer Service Agent your main responsibilities will be:

Answering inbound calls and enquiries.
Processing customer orders.
Using excel to update an orders outstanding spreadsheet to allow you the ease of checking which orders haven't had a date confirmed back from the relevant company.
Keeping customers informed of changes to orders such as dispatch dates.
Dealing with worldwide company factories to get best possible delivery times and prices.
Always maintain a high level of customer service.

Profile

To be a successful Customer Service Agent:

Need to be a team player in order to help the department run smoothly and help cover each others roles.
Excellent telephone manner with the ability to communicate clearly.
Have a minimum of 2 years experience in a customer service role.
Professional attitude and response towards customers.
Experience in a call centre environment.

Job Offer

On offer for the successful Customer Service Agent: