Order Management Specialist - Hemel Hempstead, United Kingdom - Smiths Detection Systems Ltd

Smiths Detection Systems Ltd

Verified Company

Hemel Hempstead, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About this role
In this role, you will ensure all external /internal and returns orders are managed correctly through the factory. You must ensure an accurate demand plan and SIOP for all Smiths Detection factories by analysing and driving corrective actions

The role is responsible for the reliability of demand used for factory planning, driving a reduction.

About you

User experience of SAP preferred, but other ERP/MRP will absolutely be considered, with intermediate knowledge of Microsoft Word, Power point and Excel.
Great People Skills, being able to effectively communicate to stake holders.

Energetic, results oriented, driven individual, that is able to learn and adapt very quickly to change.

Experience of working in a Sales, Inventory, and Operations Planning driven business, being previously from Supply Chain background.
An understanding of the Operational Trade and Compliance laws that govern the business
Selfmotivated, proactive, punctual, and shows attention to detail.

Understanding of Material Requirements Planning and the levers that drive the business

Possess valuable analytical skills that support root cause analysis and data management for reporting and escalations.

What you'll be doing

Manage the adherence to the original promise date agreed at order acceptance.

Root cause analysis for any changes to Material Availability Date (MAD), capturing impacts to OTD.

Achievement of On Time Delivery (OTD) and inventory turns targets for the business.

Overall responsibility for operational trade and compliance ensuring all relevant documentation (EUCs/Export licenses/Import Permits/Credit Terms) are in position before the equipment is ready to ship.

Coordinating Order Management of customer sales orders / Stock transport orders (STO) / RMA in SAP
Manage timely creation of order acknowledgments, delivery notes for sales orders, STO, RMA, and generate invoices where required.
Ensure up front order information check lists are maintained in advance of order being loaded to SAP with MAD.
Working in partnership with the planning team to ensure successful execution of production plan.
Be part of a culture of continuous improvement.
Working with Intercompany stake holders to Update Sales orders in SAP in the event of changes.
Keep Customers and Sales managers aware of any changes / delays in delivery dates
Provide return materials authorization (RMA) to coordinate the customer return of goods
Supporting RMA function, coordinating with internal and external customers.
Maintain records of status of repair, and generate new service orders for incoming product repairs/disposals
Prepare and distribute quotations for products and service activity.
Manage Order book updates to effectively track progress of Order status, and use as means of taking actions and escalations
Report weekly performance at Tier 2 review for Order Management Metrics with the support of Power BI tools.
Report on monthly OTD performance, summarizing data from weekonweek data analysis.