Customer Service Advisor - Bristol, United Kingdom - Metro Bank

Metro Bank

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our promise to you

We will make sure that you are wellrewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and number ofcolleague discounts
We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions).
Upon completion of Specialist 2 training, you will receive a £1200 salary uplift and when you join our Business Expert Teams, you will be rewarded a further £650 increase to your salary.
We are also all about balance so we offer the opportunity for hybrid working (once you have completed your training) and parttime working, built around your role and home life, wherever possible.

What you will do:

Provide fantastic service and support to our customers over the phone
Be a representative of the Metro Bank brand
Advise our customers on all types of queries such as: balance enquiries, payments, internet banking, card management, using our mobile app
Update all of our systems, making sure you attend to every detail and record all conversations
Follow the correct processes to make sure our customers are safe
Live and breathe our amazing behaviours and be a great team player

And... we are a bank so risk is a part of everything we do.

We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

What you will need:

Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.
Ability to balance building relationships with your customers with attention to detail we are a bank after all
Strong computer skills with working knowledge of Microsoft Office
Be flexible to work a variety of shift patterns over the seven days Metro Bank are open
Right from the start, we'll give you full training and great support so you don't need previous experience of finance or banking, but you must have experience of delivering outstanding customer service

We have been awarded the "Most Loved Workplace" At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included.

We strongly believe in a diverse andinclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.