Customer Service Representative - Southampton, United Kingdom - DevComNow

DevComNow

Verified Company

Southampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Service Representative

Location:
Southampton, UK

Job Type:
Full-time

Key Responsibilities:

Handle and resolve customer complaints, providing appropriate solutions and alternatives within established guidelines.
Keep accurate records of customer interactions and transactions.
Process orders, returns, and exchanges efficiently.
Identify and escalate priority issues to the appropriate channels.
Collaborate with other departments to ensure timely resolution of customer issues.
Stay up-to-date with product knowledge, company policies, and procedures.
Assist in maintaining customer satisfaction surveys and feedback mechanisms.

Qualifications:

High school diploma or equivalent; college degree preferred.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Ability to remain calm and professional under pressure.
Proficiency in using CRM software and other relevant tools.
Ability to work independently and as part of a team.