Part Time Customer Account Admin Support - Rhymney, United Kingdom - DCC VITAL

DCC VITAL

Verified Company

Rhymney, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Req ID:6286
Company:
DCC Vital - Williams Medical Supplies
Salary:Not disclosed
Location:Rhymney, GB, NP22 5PY
Contract Type:Permanent
Date Posted:31 Jul 2023**Description:

Job Title: Customer Account Admin Support
Department: Merlin Medical
Reports to: Merlin Medical Team Leader
Purpose of the Job:
As part of the UK team, the purpose of the Customer Account Admin Support is to be the first point of contact for Merlin Medical UK customers, delivering excellent customer service.
Main Duties / Responsibilities and Knowledge / Skills Requirements
The Customer Account Admin Support will be responsible for handling all aspects of customer service from basic order processing, also including pricing, quotations, credits, returns, as well as providing admin support for UK Team Manager and Field Sales Manager with adhoc tasks

Details to be agreed
Responsibilities:

Processing of customer orders
Ensuring 'best practice' levels of customer service, including ownership and resolution of customer complaints and issues
Providing updates to customers on backorders
Provide quotations, understand profit margins
Processing customer returns and raising credits where appropriate
Ensuring the highest level of accuracy to ensure orders are correct and customer queries are kept to a minimum, including customer contact details
Providing admin support for UK Team Manager and Field Sales Manager as required
Liaise with and maintain good working relationships with key internal stakeholders such as Demand Planning, Warehouse & Distribution, Finance and Buying
Ensuring internal policies and operating procedures are followed

Personal attributes:

Team player, can step in and support colleagues when required
Professional, courteous and articulate

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Experience:

Experience in a customer facing environment, preferably customer service or telephony sales
Trade / businesstobusiness (B2B) experience is desirable but not essential

Health Safety and Environmental Awareness

Every employee is responsible for:
Understanding and Working in accordance with company policies and procedures.
Reporting defective equipment and dangerous situations
Using safety equipment provided
Avoiding horseplay which could result in injury
Complying with management requests and instructions
Not using defective equipment
Not misusing equipment
Not damaging equipment
Exercising reasonable care towards themselves and others
Ensuring they have been given the relevant training to undertake their role
The quality of work which they undertake
Care for the environment and prevention of pollution
The health and safety of themselves, fellow employees, contractors, visitors etc