Contracts Administrator - Basildon, United Kingdom - Office Angels
Description
**Contracts Administrator£23k-£27k per annum
Basildon, Essex
Monday - Thursday, 8:30am-5pm (1 hour lunch)
Friday's, 8:30am-4pm (1/2 hour lunch)**My client is seeking a Contracts Administrator to join their team on a permanent basis. This role is to maintain and grow the number of maintenance contracts sales to see an increase each year. To maintain contracts as a key revenue generating area of theservice department. To be accountable for the overall number of contracts obtained and maintained by the department.
Duties:
- Create quotations for maintenance contract new requests / leads and renewals.
- Explain the package features with the customer.
- Follow up on leads from Service Engineers for maintenance contracts with the aim of securing the contract.
- Monitoring and reporting on engineers' performance in obtaining leads for contracts.
- Be proactive in developing new ways of obtaining and securing new maintenance contracts (e.g. targeted structured mail shots, campaigns).
- Fully utilise inhouse IT systems in order to extract required information with the aim of producing targeted mailshot and campaigns on a regular basis.
- Liaison with internal marketing department in relation to the production of marketing literature.
- Assisting with loading contracts and jobs onto the system.
- Any other duties commensurate to the role.
- Liaison with Service coordinators, engineers to maximise potential contract gain
- Manage incoming calls ensuring they are dealt with in line with departmental procedures and KPIs.
- Attend and take an active part in departmental meetings, making a positive contribution where possible.
- Used to working in a targeted environment.
- Awareness of marketing would be advantageous.
- Creative thinking
- Ownership of projects and results
- Good IT skills (databases, Excel and Word to intermediate level).
- Articulate, confident and fluent communicators and will demonstrate a high level of oral and written English.
- Customer orientated approach and focus.
- Welldeveloped interpersonal skills.
- A commercial/pragmatic approach to problem solving.
- A committed team player who is effective working under pressure with the team and independently.
- Attention to detail.
- Excellent telephone manner.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
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