Customer Success Executive - London, United Kingdom - Essensys

Description

Do you want to be part of a culture that lives by its values and is cheering for your success? At essensys, we are looking for a dynamic and driven
Customer Success Executive to join our team.

• Competitive salary + raft of benefits, including familyfriendly benefits (enhanced maternity and paternity, birthday off, Cultural Celebration Day, to name a few)
• Permanent, fulltime, London
• Opportunity to work for a Global organisation
• Flexible working environment with a focus on exceeding customer expectations

About the role

As our
Customer Success Executive, you will play a crucial role in helping our customers gain maximum value from our software in every aspect of their day to day operations and helping the head of Inbound to improve the quality of tickets that are being passed to 2nd line support.

You will be logical and methodical in your approach to the customer success mission.


Skills and Experience Required

• Strong product knowledge, coupled with a deep understanding of how customers use software to manage daily business operations.
• A good understanding of the client's needs and resolving their requirement efficiently and politely while providing customer education articles to encourage the use of our digital knowledgebase
• The ability to troubleshoot any potential reported bugs and provide the necessary steps to recreate to the technical team (engineers/development)

About essensys

At essensys, we are driven by ambition, encourage and reward bravery and know that to truly succeed, collaboration is at the heart of what we do.

We like to stand out, do things differently and challenge the norm. We value people with different perspectives, who can be innovative as well as deliver.

**How to apply