Housekeeping Associate Morning Shift - London, United Kingdom - ISS Facility Services
Description
Overall purpose of the role:
Deliver high quality service experience to the clients, their guests, and any other authorized personnel across Linklaters premises.
Always demonstrate a positive and can-do attitude towards the clients, visitors, contractors, ISS management, colleagues, and anyone else using Linklaters premises.
Always focus on key client areas and flex cleaning effort according to current client and workspace requirement, and always be aware of the need not to be over intrusive in sensitive areas of the workplace.
Work collaboratively and build a good working relationship with other service providers to ensure high service standards for the client, visitors, and anyone else using Linklaters premises.
Be an active member of the wider supplier's team approach to delivering combined seamless service for the business. Complete tasks which are not limited to ISS core contractual responsibilities.
These will include but are not limited to:
Front of House, Maintenance, Printing Services, Security, Catering, and Post Room.
Ensure high quality cleaning standards in all areas of responsibility allocated by the Senior Housekeeping Associates and the Housekeeping Associate Manager.
Deliver proactive self-auditing of areas of responsibility and direct issues out of remit to the appropriate partner and follow up.
Report to your line manager using official channels all health, safety, quality and environmental issues and suggestions for improvement.
Meet all of the key performance indicators (KPI's) for your area of responsibility as assigned by your line manager.
These include but are not limited to:
Service Quality Audits, Personal Appearance, HSEQ, Equipment Care, and Customer Feedback.
Attend all personal development initiatives as assigned by ISS management or the customer.
Ability to provide flexible and adaptable cover to other Housekeeping Associate roles.
Become involved in champion roles as instructed by operational management.
This will include but are not limited to:
IT, Training, HSEQ, Stock Control, Equipment Care, Waste, and contractor approach.
Attend and actively participate in meeting with ISS, Linklaters, and any other associated parties.
Ensure correct materials, equipment and methods are always used, and equipment is kept clean, in good working order and checked daily.
Ensure personal hygiene, presentation and behaviour is in line with the standards set out by Service with a Human Touch program.
Monitoryour competencies and report to your line manager if action is required.
Essential:
- Good English communication skills in both spoken and written
- Ability to engage with different customers and stakeholders and proactively deliver service expectation.
- High standard of appearance
- Excellent Customer Service skills
- Excellent Teamwork skills
Desirable:
- Previous experience in a similar, customer focused role.
- Customer Service qualification
Attributes:
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Attentiveness - The ability to really listen to customers and provide great service for a number of reasons.
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Patience - When you deal with customers on a daily basis, be sure to stay patient when they come to you with any issue they have.
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Clear Communication Skills - Make sure you're getting to the problem at hand quickly.
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Knowledge of the Product
- In order to provide excellent customer service, you must have a great understanding of our service delivery.
Ability to Use "Positive Language" - Language is a very important part of persuasion, and people (especially customers) create perceptions about you and your company based on the language that you use.
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Acting Skills - Provide excellent service even when coming across people that you'll never be able to make happy.
Job Description Changes
This role profile is a guide to the work you will initially be required to undertake. It may be changed from time to time to incorporate changing circumstances, and you may be required to be flexible and perform other duties as required by your manager. It does not form part of your contract of employment. You will also need to be Flexible in covering Annual Leave, Sickness and Absences
Job Types:
Full-time, Permanent
**Salary*
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