Team Leader - London, United Kingdom - CREATE Fertility

CREATE Fertility

Verified Company

London, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ABOUT US
CREATE Fertility is one of the leading IVF and fertility treatment providers with centres across the UK.

We are pioneers of Natural and Mild IVF, a form of IVF which uses low dosages of fertility drugs or no fertility drugs.

Our treatments are gentler, safer and more affordable than other clinics and we continue to invest in new innovation.

We are led by world-leading Professors, including Professor Dr Geeta Nargund, our Medical Director and one of the nation's leading fertility specialists.

We are looking for a dynamic Clinic Manager to join our clinic based in St Paul's, London.

ROLE PURPOSE

The Team Leader will support the Clinic Manager who is accountable for championing the delivery of the core values of CREATE Fertility, delivering a high-quality service and achieving financial targets and KPIs.

ROLE REQUIREMENTS

The key responsibilities are as follows:

Providing direction and guidance to all members of staff
Understanding the strengths and weaknesses of team members
Organising tasks and setting KPIs
Solving problems and resolving conflicts
Ensuring all patients are managed effectively through the Create patient journey and that all activities are carried out in accordance with HFEA requirements
Creating a productive work environment for the team using trust and other appropriate strategies
Assessing team performance and providing feedback to employees
Assisting with hiring and training employees
Assisting with the daily operation of the organisation
Implementing and managing a robust processes in clinic, monitoring performance, reporting on progress and developing contingency plans when required.
Ensuring that the service provides excellent patient experience with early intervention when issues occur
Optimise the efficient use of staff, facilities, equipment, supplies, consumables and support service to meet budgeted capacity targets and cycle sales.
Effectively lead and manage the clinic support and admin teams to ensure a consistent delivery of highquality service and performance.
Providing teams with information about recent developments, programmes and policy changes of management

EDUCATION AND EXPERIENCE

Ideally educated to degree level and have a minimum of three years Management experience gained within either the Private Health, Beauty / Spa, Hospitality, Retail or Service sectors.
Strong empathetic skills are essential.
Experience of working within a target driven and fast paced environment.
A positive 'can do' attitude that can handle change and challenge.
Drive, determination and ability to overcome ambiguity and the daily challenges of 'management'.
Proven people management skills, capable of building and leading high performing teams.
Excellent organisational and communication skills
A good understanding of statutory policies such as HR and Health and Safety
Experience of CQC policies and procedures is a distinct advantage.
Genuine desire to help patients and make a difference to people's lives

BENEFITS

25 days holiday plus a day off on your birthday, increasing annual leave for every full year worked up to 30 days (includes birthday)
Perkbox (employee platform discounts in shops, cinemas, free mobile insurance etc.)
Pension Scheme
Cycle to work Scheme
Private healthcare
Life insurance (4 times your salary)
Season ticket loan
Discounted IVF treatment (after 2 years' service)