IT Service Desk Associate - London, United Kingdom - Fisher Investments Europe

Fisher Investments Europe

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:

The Opportunity:

The IT Service Desk Associate provides in-depth desktop support to Fisher Investments Europe and its employees. Reporting into your team leader, you will troubleshoot, diagnose and resolve complex PC and network problems.

The Day-to-Day:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provide tier 1 and tier 2 support to endusers
Perform installation, repair, and preventative maintenance of enduser software and hardware
Establish network connectivity and hardware and software configuration
Track, resolve or escalate all incidents and requests in ServiceNow
Implement physical enduser inter

- and intra
- office relocation services

Handle software pushes and desktop imaging
Provide Tier 1 Telecom Support
Help develop and improve the IT Service Desk's efficiency and customer service rating
Order equipment and services for employee business usage
All other responsibilities assigned by IT Service Desk Management

Your Qualifications:

University degree, technical certifications, or combination of education and handson experience required
2 years of experience in IT and Infrastructure and Operations
A+ Certification ideal
Expertise in Problem Management, Incident Management, Configuration Management, and the overall Information Technology Infrastructure Library (ITIL) framework
Expertise in decisionmaking/troubleshooting
Excellent customer service skills required

Why Fisher Investments Europe:

The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing.

You can feel confident knowing that we align with our clients' best interests by using a simple and transparent fee structure and recognised European custodians.

It's the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including:

100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents
28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays
Enhanced maternity pay package with 16 weeks' top up to full base pay for eligible employees
A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions
Gym subsidy of up to £50 per month
Employee Assistance Program and other emotional wellbeing services
A collaborative working environment that practises ongoing training, educational support and employee appreciation events

FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER