Night Owl- 12 Month Fixed Term Contract - Coventry, United Kingdom - Student Roost

Student Roost

Verified Company

Coventry, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job title:
Night Owl

Hours: 42 per week

Salary:
£24,133.20

Term:

This position is a fixed term contract for 12 month (maternity cover)

The City the vibrant and bustling city of Coventry is known for the legend of Lady Godiva, its beautiful cathedrals and the transport museum, the birthplace of the motor industry. In more recent years however, Coventry & Warwick University is home to over 50,000 students, both international and domestic. Coventry University and the University of Warwick being the schools of choice for many of the Students who choose to make this city their home away from home.

The Site- The Oaks is the only Student Roost site in Coventry & Warwickshire. A stones throw to the University of Warwick and Cannon Park shopping centre. The Oaks offers spacious studios, one bedroom apartments and En-Suite cluster flats in a stylish environment. With an on site games room and spacious communal lounge area, The Oaks is a comfortable home away from home for our residents.

The Vibe- The approachable team at The Oaks are always ready to greet our residents with a smile. As a smaller team collaboration is key. Our team here consists of CSAs and Night owls who offer front of house customer service 24/7, working closely with our Senior Operations Manager, Assistant Operations Manager, Caretakers and Housekeepers to ensure that our residents have the best possible experience whilst living with us.

Are you a people person, awake to the opportunities of delivering exceptional student support in the early hours?

Our residents expect a round-the-clock service to fit with their busy study and social lives, so we need people who strive to deliver the same excellent level of customer service at 1am that we provide at 1pm.

As a Night Owl, you will be the first point of contact for residents between the hours of 8pm and 8am.

From running onsite events and facilitating late night room viewings to collecting rent and liaising with overseas agents, being busy is what you do best.

Youre an important part of our residents stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat.

Every interaction matters, which is exactly why you matter.

_We are Student Roost._

_Its more than a room. Its more than a job__._**
The you part
Think youre the right fit for this role? We hope so too.

Youll be someone we can count on to:

OWN

Be a customerservice superstar Your friendly face may be the first to greet a resident in the morning or one that welcomes them home at the end of a long day. As a Night Owl, you will know the strength of your smile.
Treat every enquiry with significant importance, taking personal pride in ensuring all enquiries are responded to swiftly and politely.
Be an expert in our properties in the city, able to clearly articulate what we offer to prospective residents.
Take pride in ensuring your property is fully booked and that any debt is managed swiftly.
Support the Assistant Managers responsibilities in ordering stock for your property.
Collect payments on behalf of residents, ensuring high levels of attention to detail and working in line with our policies and processes.
Every student is different and so are the teams that work in our properties. Dont leave your personality at the door and please bring your whole self to work its this you we want to see every day.

Embrace the social side of being a Night Owl by taking the lead on organising social events for our residents; including the marketing of events, room setup and takedown as necessary.
Willingly and regularly ask for feedback from our residents and use that to sculpt new ideas, events, and services to propose to the wider service team.
Create an environment whereby residents feel confident and comfortable in raising any concerns about our properties or our practices.

LEARN

Get off to the Best Start Ever and learn the Student Roost way of doing things. We take enormous pride in doing a great job and delivering exceptional results.
Pride yourself on an understanding of the demographic of your residents and tailor events to drive inclusivity.
Educate yourself on the local support network that we can signpost residents to, who may be experiencing wellbeing or mental health issues, including primary points of contact at local universities.
Develop a solid understanding of the local university picture, competitors and what makes your property the best option for any prosp