Motor Fnol Claims Team Leader - Halifax, United Kingdom - RSA

RSA

Verified Company

Halifax, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This role is the perfect opportunity for someone considering a rewarding career within one of the world's oldest and well-respected insurance companies.

We are looking for a team leader who is passionate about encouraging others to achieve the highest level of service in every interaction.

To be a role model who advocates for their team.

If you truly enjoy coaching, developing, and supporting a front-line team delivering excellent service in our contact centre then this could be the perfect opportunity for you

RSA are currently adapting a hybrid model, so this is a fantastic opportunity for someone who relishes the opportunity of working not only on site within our Halifax office but also having the opportunity to work from home

The salary for this role is up to £35,000 depending on experience.

Key Responsibilities

As a Team Leader you will motivate and develop your team to deliver excellent customer service, bringing to life the brand values of Intact and our partners and handle claims in line with the claims proposition
You will spend your time guiding and coaching your team to achieve targets, manage performance expectations and guiding your direct reports to get things right first time every time to meet their defined KPIs
Working as part of a leadership team to deliver a culture of continuous improvement
You will deal with performance issues and recognise and reward high performance
Taking a lead on and adapting to changing regulatory requirements that will impact your role and being an advocate for and effectively represent the product governance processes
Embedding employee engagement, building robust and ongoing plans to continuously achieve a highly motivated and committed team

The Individual

Experience driving an environment where people are inspired to deliver excellent customer satisfaction
You will have experience of guiding and developing a team to deliver a highperformance culture and creating good relationships with your team and your leadership team colleagues
Driving customer satisfaction and first contact resolution
Developing and managing teams to deliver against specified targets, including taking action to address performance issues and coaching to develop
Working collaboratively with other team leaders to implement change to deliver against the business needs

Our Values

Integrity - Be honest, open and fair. Set high standards. Stand up for what is right.

Respect - Be kind. See diversity as a strength. Be inclusive and collaborate

Customer Driven - Listen to our customers. Make it easy, find solutions. Deliver second-to-none experiences.

Excellence - Act with discipline and drive to outperform. Embrace change, improve every day. Celebrate success yet remain humble.

Generosity - Help others. Protect the environment. Make our communities more resilient.

About Us
A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We have a diverse mix of customers and we want our employee base to reflect that. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential.

Our commitment to diversity is sincere, continually growing and led right from the top.

Job Types:
Full-time, Permanent

Salary:
Up to £35,000.00 per year

Benefits: